Multi-Office Administrator – Scheduling, Payroll & Support

Home Instead; Bury; On-site; GBP 23,000 - 27,000; Full time

Job summary

Home Instead in Bury St Edmunds is seeking an organised Administrator to support two offices, providing day-to-day admin, payroll, recruitment and compliance tasks. You will work closely with care teams to ensure smooth operations and excellent service for clients and Care Professionals.

We welcome both full-time and part-time applicants who are proactive, detail-oriented and able to manage multiple priorities in a busy office environment across two sites in Bury St Edmunds and South Norfolk.

Qualifications

• Organised with ability to manage multiple priorities.
• Confident user of Microsoft Office and Google Workspace.
• Experience in a busy administrative or office environment.
• Accurate with payroll and invoicing records.
• Strong written and verbal communication.
• Self-motivated, flexible and able to use initiative.
• Team player who can work independently.
• Customer-focused and committed to high service standards.
• Adaptable to changing priorities.

Responsibilities

• Providing day-to-day administrative support across both offices.
• Welcoming visitors and handling calls professionally.
• Managing emails, correspondence and post.
• Keeping databases, records and filing systems up to date.
• Supporting care delivery by maintaining systems and logs.
• Making referrals to health professionals when required.
• Coordinating annual leave for office staff and Care Professionals.
• Coordinating on-call rota and handovers.
• Assisting with recruitment, onboarding and pre-employment checks.
• Engaging Care Professionals and supporting retention initiatives.
• Assisting with invoicing and payroll administration, including hours and expenses.
• Assisting with IT projects and improvements.
• Managing office supplies and general admin to keep the business running.

Skills

Highly organised

Microsoft Office

Google Workspace

Busy administrative environment

Accurate and detail-focused

Confident communicator

Self-motivated

Team player

Customer-focused

Adaptable

Tools

Microsoft Office

Google Workspace

Job description

Home Instead in Bury St Edmunds is seeking an organised Administrator to support two offices, providing day-to-day admin, payroll, recruitment and compliance tasks. You will work closely with care teams to ensure smooth operations and excellent service for clients and Care Professionals.

We welcome both full-time and part-time applicants who are proactive, detail-oriented and able to manage multiple priorities in a busy office environment across two sites in Bury St Edmunds and South Norfolk.