MSP Service Desk Engineer — Grow with Microsoft Certs

Cloud People; St. Ives; Hybrid; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Support for Microsoft certifications

23 days holiday plus bank holidays

Private medical cover

Electric car scheme

Modern offices

Job summary

A growing IT services company in St. Ives is seeking a Service Desk Engineer with MSP experience to join their team. This role offers the chance to enhance your technical skills with support for Microsoft certifications and provides a hybrid working model. Key qualifications include strong knowledge of Microsoft 365 and excellent customer service abilities. The company promotes a people-first culture with opportunities for genuine career progression and various employee benefits.

Qualifications

• Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk.
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN).

Responsibilities

• Provide support to users through various channels.
• Assist in troubleshooting and problem resolution.
• Ensure timely communication and feedback to customers.

Skills

Experience with MSP

Knowledge of Microsoft 365

Windows OS support

Customer service skills

Problem-solving abilities

Tools

ITSM platforms

Remote monitoring tools

Job description

A growing IT services company in St. Ives is seeking a Service Desk Engineer with MSP experience to join their team. This role offers the chance to enhance your technical skills with support for Microsoft certifications and provides a hybrid working model. Key qualifications include strong knowledge of Microsoft 365 and excellent customer service abilities. The company promotes a people-first culture with opportunities for genuine career progression and various employee benefits.