MSP Technical Services Lead

Tech4 Ltd

Worcester

On-site

GBP 50,000 - 60,000

Full time

9 days ago

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Benefits offered by this job

Excellent benefits

Job summary

Tech4 Ltd in Worcester is seeking an experienced Technical Services Manager to lead the Helpdesk, Field Engineers, Projects and Technical Specialists, and to drive service excellence across Microsoft 365, Azure, Cyber Security, Cloud and Connectivity.

You will mentor engineers, manage KPIs and SLAs, support pre-sales and solution design, and partner with senior leadership to shape the future of our technical services. This role offers leadership autonomy and opportunities for career progression.

Qualifications

Significant experience leading technical teams within an MSP.
Proven experience managing Service Desk, Projects or Technical Services teams.
Strong understanding of service delivery, KPIs and SLA management.
Experience managing customer escalations and complex technical environments.
Excellent leadership and people development skills.
Strong commercial awareness and customer relationship management experience.
Experience supporting technical pre-sales and solution design.
A full UK driving licence.

Responsibilities

Lead and develop a high-performing team of engineers and technical specialists.
Take ownership of day-to-day technical service delivery.
Ensure KPIs and SLAs are consistently achieved.
Review operational performance and improve customer satisfaction.
Oversee delivery of projects including Microsoft 365 migrations and Azure transformations.
Support business growth through pre-sales and solution design.