MSP Technical Support Manager - Service Delivery Leader

Arden Resourcing Limited; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading Managed Service Provider in Birmingham seeks a Technical Support Manager to oversee the Support Desk and Project teams. This role requires strong leadership and technical skills, with a focus on improving customer experience and operational efficiency. The ideal candidate has experience in a similar MSP leadership role, knowledge of ITIL or PRINCE2, and familiarity with Microsoft 365 and other technical platforms. Apply today for a chance to contribute to a growing company!

Qualifications

• Formal qualifications such as ITIL or PRINCE2.
• Proven background as a Technical Manager in an MSP environment.
• Strong technical knowledge across various IT services.

Responsibilities

• Lead and develop Support Desk and Onsite Project teams.
• Act as a senior technical escalation point for advanced support issues.
• Drive improvements in client satisfaction and operational processes.

Skills

Leadership Skills

Technical Problem-Solving

Communication Skills

Project Management

Customer Relationship Management

Education

ITIL certification

PRINCE2 certification

Tools

Microsoft 365

Networking

Virtualisation

Job description

A leading Managed Service Provider in Birmingham seeks a Technical Support Manager to oversee the Support Desk and Project teams. This role requires strong leadership and technical skills, with a focus on improving customer experience and operational efficiency. The ideal candidate has experience in a similar MSP leadership role, knowledge of ITIL or PRINCE2, and familiarity with Microsoft 365 and other technical platforms. Apply today for a chance to contribute to a growing company!