IT Service Desk Engineer

Harvey Nash; Lichfield; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Harvey Nash is recruiting for a Service Desk Engineer in the West Midlands. The role is based onsite during probation with a transition to hybrid working as you develop. You will join a fast-growing MSP that invests in your training and career progression.

You will handle a broad range of Microsoft technologies and IT infrastructure, escalating where needed while growing your skill set and professional development within a collaborative team.

Qualifications

• Experience with Microsoft technologies (AD, M365, Exchange) and core Windows OS/server concepts.
• Exposure to networking basics (TCP/IP, DNS, DHCP) and VPN connectivity helpful.
• Able to troubleshoot hardware/software issues and provide solid user support.

Responsibilities

• Serve as the first point of contact for clients and provide technical support across a varied customer base.
• Troubleshoot, diagnose and resolve technical issues with guidance from senior engineers.
• Work with a team to expand knowledge of Microsoft 365, Windows, networking and modern IT infrastructure.

Skills

Active Directory

Microsoft 365

Windows 10

Windows 11

Windows Server

Microsoft Exchange

Group Policy

TCP/IP

DNS

DHCP

VPN Connectivity

Hardware & Software Support

Basic Networking

Application Support

Job description

Working Pattern: 5 Days Onsite During Probation then hybrid

Build Your IT Career with an MSP That Invests in You

Are you a passionate IT Support Engineer looking for a role where you'll genuinely develop your skills and progress your career?

My client is a fast-growing Managed Service Provider (MSP) that believes its people are its biggest asset.

They're looking for a motivated Service Desk Engineer to join their friendly and collaborative team in the West Midlands.

This isn't just another support role. It's an opportunity to join a business that prioritises training, invests in professional development, and offers clear progression pathways into senior technical and infrastructure roles.

If you're ambitious, eager to learn, and want to work with a wide range of technologies and businesses, this is the perfect environment to take your career to the next level.

The Role

As a Service Desk Engineer, you'll be the first point of contact for clients, providing exceptional technical support across a varied customer base. You'll troubleshoot, diagnose and resolve technical issues while working alongside experienced engineers who are committed to helping you grow.

No two days are the same. You'll gain exposure to Microsoft technologies, networking, cloud solutions and modern IT infrastructure while continually expanding your technical knowledge.

Technical Experience

Experience with some or all of the following would be beneficial:

• Active Directory
• Microsoft 365
• Windows 10 & Windows 11
• Windows Server
• Microsoft Exchange
• Group Policy
• TCP/IP, DNS & DHCP
• VPN Connectivity
• Hardware & Software Support
• Basic Networking
• Application Support

If you're looking for more than just a job and want to build a long-term career with a business that's committed to your success, I’d love to hear from you.

Apply today and take the next step in your IT career.