Information Technology Service Desk Manager

Maxwell Bond; Manchester; On-site; GBP 67,500 - 82,500; Full time

Benefits offered by this job

25 days holidays plus bank holidays

Extra day off for your birthday

Job summary

A leading IT consultancy in Manchester is seeking an IT Service Desk Manager to oversee service delivery and manage relationships with software suppliers. The ideal candidate has proven experience in IT service management, particularly in an MSP environment, and a strong understanding of cloud platforms like Azure. Responsibilities include managing escalations for IT issues and providing guidance on compliance and security. This role offers a salary up to £75,000, along with generous holiday benefits.

Qualifications

• Proven experience as an IT Service Manager in an MSP environment.
• Strong understanding of cloud platforms, notably Azure.
• Knowledge of IT service management principles and security compliance.

Responsibilities

• Manage relationships with multiple software suppliers.
• Oversee service delivery including help-desk support and onboarding.
• Provide guidance on security, compliance, and governance.

Skills

IT service management

Relationship management

Cloud platforms (Azure)

Security and compliance understanding

Process improvement

Job description

Information Technology Service Desk Manager

This role is offered by Maxwell Bond. Pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

Salary up to £75,000

What You’ll Do as IT Service Manager

• Manage relationships with multiple software suppliers, acting as the first point of escalation for all IT issues.
• Oversee service delivery including help‑desk setups, new‑starter onboarding, and application support.
• Provide guidance on security, compliance, and governance while supporting partners with technology integrations.

What We’re Looking For

• Proven experience as an IT Service Manager, working in an MSP environment or managing multiple IT suppliers.
• Strong understanding of cloud platforms, particularly Azure, and managing complex applications.
• Knowledge_UserExperience" of IT service management, security, compliance frameworks and a track record of driving process improvements.

What's in it for You

• Salary up to £75,000
• 25 days holidays + bank holidays + an extra day off for your birthday

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