Junior Service Desk Engineer — Grow Your IT Career

Proactive Appointments; Thatcham; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave

Birthday off

Company pension

Holiday buy-back scheme

Employee Assistance Programme

Rewards & Recognition

Free on-site parking

Job summary

Proactive Appointments is seeking a Level 1 Service Desk Engineer to join our growing MSP team in Maidenhead. You will provide first-line IT support to a diverse client base, handling incidents from initial contact to resolution with a focus on quality customer service.

The role targets individuals with 1–2 years of IT support experience who are keen to develop technical skills in a collaborative environment. On-site work in Maidenhead, with a supportive team and growth opportunities.

Qualifications

• 1-2 years IT support experience in an MSP or similar environment.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to prioritise workload and manage multiple requests.

Responsibilities

• Provide first-line technical support via phone, email and remote tools.
• Manage user accounts across Active Directory and Microsoft 365.
• Troubleshoot Windows 10/11 and Microsoft Office issues.
• Support networking fundamentals (DNS, DHCP, email).
• Manage tickets with SLAs and queue prioritisation.
• Assist with device builds, deployments and system maintenance.
• Document incidents and resolutions accurately in the ticketing system.
• Escalate complex issues while owning them through to resolution.

Skills

1-2 years IT support experience

Communication

Customer service

Problem solving

Prioritisation

Education

IT support experience (MSP/ITSM)

Tools

ConnectWise

Microsoft Intune

Microsoft Entra ID

Microsoft Teams

Job description

Proactive Appointments is seeking a Level 1 Service Desk Engineer to join our growing MSP team in Maidenhead. You will provide first-line IT support to a diverse client base, handling incidents from initial contact to resolution with a focus on quality customer service.

The role targets individuals with 1–2 years of IT support experience who are keen to develop technical skills in a collaborative environment. On-site work in Maidenhead, with a supportive team and growth opportunities.