MSP Provisioning Engineer: Change & Onboarding Specialist

TSR Select; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Training plan

Laptop and home working IT equipment

Regular team socials

Job summary

TSR Select seeks a Provisioning (Change Management) Service Desk Engineer in London to handle high-volume IT change requests with accuracy and care. You will onboard/offboard users, build devices, and ensure service excellence while following client processes.

Expect to work 20–30 tickets daily in a structured, non-reactive environment, collaborating with internal IT teams and external users. 1–2 days in the London office with occasional device builds.

Qualifications

• Strong written and verbal communication skills.
• Experience handling structured change requests in IT.
• Proven MSP or multi-client IT environment background.

Responsibilities

• Execute user IT change requests including Microsoft 365, MFA, and Intune setups.
• Manage user creation, decommissioning, permissions, and password resets.
• Follow structured client procedures and update tickets in real time.
• Update ticket status and work completed in our PSA (ConnectWise).
• Collaborate with Provisioning Coordinator to allocate tickets and improve workflows.

Skills

Strong communication skills

Process driven

Experience in MSP environment

Tools

Microsoft 365

MFA

Intune

Windows 11

Autopilot

TrendMicro

Unifi

Switches

Job description

TSR Select seeks a Provisioning (Change Management) Service Desk Engineer in London to handle high-volume IT change requests with accuracy and care. You will onboard/offboard users, build devices, and ensure service excellence while following client processes.

Expect to work 20–30 tickets daily in a structured, non-reactive environment, collaborating with internal IT teams and external users. 1–2 days in the London office with occasional device builds.