Provisioning Engineer

TSR Select; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Training plan

Laptop and home working IT equipment

Regular team socials

Job summary

TSR Select seeks a Provisioning (Change Management) Service Desk Engineer in London to handle high-volume IT change requests with accuracy and care. You will onboard/offboard users, build devices, and ensure service excellence while following client processes.

Expect to work 20–30 tickets daily in a structured, non-reactive environment, collaborating with internal IT teams and external users. 1–2 days in the London office with occasional device builds.

Qualifications

• Strong written and verbal communication skills.
• Experience handling structured change requests in IT.
• Proven MSP or multi-client IT environment background.

Responsibilities

• Execute user IT change requests including Microsoft 365, MFA, and Intune setups.
• Manage user creation, decommissioning, permissions, and password resets.
• Follow structured client procedures and update tickets in real time.
• Update ticket status and work completed in our PSA (ConnectWise).
• Collaborate with Provisioning Coordinator to allocate tickets and improve workflows.

Skills

Strong communication skills

Process driven

Experience in MSP environment

Tools

Microsoft 365

MFA

Intune

Windows 11

Autopilot

TrendMicro

Unifi

Switches

Job description

Business: IT MSP (Managed Service Provider)

Location: London

Hours: Mon to Fri, 9:00am-5:30pm

Reports to: Provisioning Desk Team Lead

The business provides Co-Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.

We are seeking a Provisioning (Change Management) Service Desk Engineer to join our dedicated Provisioning team focused on client IT change requests from password changes, user on-boarding and off boarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service.

You will be working to a high volume of technical daily tickets, following detailed client processes and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role, it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting.

Role Overview:

• Execute user IT change requests including Microsoft 365, MFA, and Intune setups
• Manage user creation, decommissioning, permissions, and password resets
• Follow structured client procedures and update tickets in real time
• Communicate with end users by phone, email and the ticket
• Update ticket status and work completed real time in our PSA (ConnectWise).
• Work collaboratively with the Provisioning Coordinator to manage ticket allocation
• Identify and report process gaps to help improve workflows and documentation
• Maintain consistent performance managing 20 to 30 tickets per day

What We’re Looking For:

• Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
• Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI and Switches
• Confident communicator with excellent written and verbal skills
• Accurate, process driven, and comfortable with repetitive, structured work
• Proven experience ideally in an MSP or multi-client IT environment preferred.
• Reliable, resilient, and focused on service excellence

What We Offer:

• circa £35,000 basic salary (DOE)
• 25 days annual leave plus UK bank holidays
• Contributory pension scheme
• Personal Training Plan
• Health insurance
• Regular 1:1 and performance feedback
• Laptop and home working IT equipment
• Regular Team Socials

Working Location:

• Based in our new London Offices
• Typically 1-2 days based in the office.
• Additional days in the London office maybe required for physical device builds

Interview Process:

• 30-minute Microsoft Teams interview
• Enhanced DBS checks, Previous Employer References and Right to Work.