London IT Support Engineer: 1st/2nd Line Onsite

Jackalope Digital LLC; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday 28 days

GBP 1,000 learning budget

BUPA health insurance

5% pension Now Pensions

Enhanced family leave

Nursery scheme

Gym membership

Mental health platform

HQ near Holborn/Procter Street

Pet-friendly office

Job summary

PPRO's London office is expanding, and we are seeking a Colleague Support Engineer to provide 1st/2nd line IT support, onboarding, and local device lifecycle management across macOS and Windows.

You will partner with global hubs in Munich, Berlin, and São Paulo to maintain high standards and drive consistent support across locations, including Okta, Google Workspace, Intune, and Jira. This is a London-based, on-site role with a fast-paced, collaborative culture.

Qualifications

• Proven track record in IT support or equivalent experience.
• Experience resolving complex technical issues in dynamic environments.
• Onsite London-based role; right to work in the UK.
• Strong written and spoken English.
• Background supporting macOS and Windows in enterprise settings.
• Familiarity with Okta, Google Workspace, Intune, Jira, or Workspace ONE.

Responsibilities

• Deliver 1st and 2nd line IT support for the London team and collaborate globally.
• Provide white-glove IT support to executive team members for critical operations.
• Manage access using Okta and Terraform for onboarding and daily use.
• Oversee macOS and Windows device lifecycles and security.
• Introduce modern AI productivity tools to streamline workflows.
• Enhance onboarding experiences and smooth offboarding processes.
• Improve office network and AV across meeting rooms and workstations.
• Create and refine knowledge base to enable self-service solutions.
• Coordinate with vendors for hardware procurement and licensing.

Skills

IT support

3+ years experience

English communication

MacOS support

Windows support

Education

Relevant degree or practical experience

Tools

Okta

Google Workspace

Intune

Jira

Workspace ONE

Job description

PPRO's London office is expanding, and we are seeking a Colleague Support Engineer to provide 1st/2nd line IT support, onboarding, and local device lifecycle management across macOS and Windows.

You will partner with global hubs in Munich, Berlin, and São Paulo to maintain high standards and drive consistent support across locations, including Okta, Google Workspace, Intune, and Jira. This is a London-based, on-site role with a fast-paced, collaborative culture.