24/7 MSP Technical Support Engineer

Telana Limited

Preston

On-site

GBP 32,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Private medical insurance

Employee assistance programmes

Group life assurance

Income protection

Market leading benefits platform

Job summary

Telana Limited in the United Kingdom seeks a Technical Support Engineer to join our Managed Services Team. You will provide comprehensive Tier 1–2 IT support, handling tickets from creation to resolution and may travel to customer sites in Central London for on-site cover.

You will be the main contact for clients, manage SLAs, and work with Microsoft 365, Power Platform, Intune, Entra ID, Windows Server, and on-prem Exchange. A 24/7 service desk is operated and shift cover is available.

Qualifications

2+ years in IT support within an MSP or IT consultancy.
Strong experience administering Microsoft 365 suite (Exchange Online, SharePoint, OneDrive, Teams).
Excellent Active Directory and Entra ID management capabilities.
Solid Windows Server administration and core network services knowledge.
Proven troubleshooting skills for Windows 10/11 and basic networking.
Experience with professional ticketing systems.

Responsibilities

Serve as primary contact for clients, providing support via Teams/Meetings, email, and ticketing system.
Manage end-to-end ticket lifecycle (Tier 1–2) including SLA management.
Perform administration across Microsoft 365, Power Platform, Intune, Entra ID, Windows Server, and Exchange On-Premises.
Document all work and contribute to knowledge base.
Collaborate with Telana team and liaise with third-party vendors.