IT Onboarding Engineer

To be confirmed; Burscough; On-site; GBP 25,000 - 37,000; Full time

Benefits offered by this job

Casual dress

Company pension

Free parking

On-site parking

Referral programme

Transport links

Work from home

Job summary

To be confirmed IT Onboarding Engineer role focuses on managing onboarding for MSP clients, documenting environments, deploying MSP tools and security solutions, and handing over to ongoing support.

The successful candidate will be a strong communicator and project coordinator, with hands-on technical skills and the ability to work independently in a fast-paced, customer‑facing setting; on-site role with benefits including parking and pension.

Qualifications

• Experience in MSP onboarding and coordinating IT migration projects.
• Strong knowledge of Microsoft 365, Entra ID/Azure, Intune and SharePoint.
• Proven ability to audit environments and document technical details.

Responsibilities

• Lead onboarding activities for new MSP customers.
• Coordinate transition of IT services from incumbents.
• Gather credentials, licences and infrastructure details.

Skills

MSP onboarding

Microsoft 365 knowledge

Strong communication

Project coordination

Troubleshooting

Education

Tools

Microsoft 365

Entra ID/Azure

Intune

SharePoint

Windows Server

Windows 10/11

DNS

Domain management

Defender

Backup technologies

RMM

PSA

VMware

Hyper-V

Job description

Salary: £25,420 - 36,500 per year

Requirements:

• Previous experience within an MSP environment.
• Strong knowledge of Microsoft 365, Entra ID / Azure, Intune & SharePoint, Windows Server, Windows 10/11, networking fundamentals, DNS and domain management, Microsoft Defender, and backup technologies.
• Experience with RMM and PSA platforms.
• Experience conducting technical audits and discovery exercises.
• Excellent troubleshooting and problem-solving skills.
• Microsoft certifications are desirable.
• Experience with VMware / Hyper‑V is desirable.
• Knowledge of cyber security frameworks is desirable.
• Cloud migration experience is desirable.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Highly organised and detail‑oriented.
• Ability to manage multiple onboarding projects simultaneously.
• Proactive and self‑motivated.
• Professional and customer‑focused approach.
• Ability to work independently and as part of a team.

Responsibilities:

• We lead technical onboarding activities for new MSP customers.
• We coordinate the transition of IT services from incumbent providers.
• We gather technical information, credentials, licences, and infrastructure details.
• We conduct onboarding meetings with customers and stakeholders.
• We create and manage onboarding plans and project timelines.
• We ensure all onboarding activities are completed within agreed timescales.
• We audit customer IT environments including Microsoft 365, Azure / Entra ID, servers, networking, end‑user devices, security solutions, and backup systems.
• We produce accurate technical documentation and network diagrams.
• We identify risks, unsupported systems, and technical debt.
• We maintain customer records within documentation platforms.
• We deploy and configure MSP management tools.
• We implement monitoring and alerting solutions.
• We configure endpoint management and security platforms.
• We install remote management and support software.
• We configure backups and business continuity solutions.
• We onboard Microsoft 365 tenants and associated services.
• We conduct security assessments during onboarding.
• We verify MFA, conditional access, backup, and security controls.
• We ensure customer environments meet our standards.
• We elevate security concerns and remediation recommendations.
• We support compliance and audit requirements.
• We deliver onboarding‑related technical projects.
• We assist with Microsoft 365 migrations, SharePoint migrations, endpoint deployments, network improvements, and telephony onboarding.
• We coordinate with Projects and Service Desk teams.
• We act as a trusted technical advisor during the onboarding process.
• We provide regular progress updates to customers.
• We manage customer expectations and communicate risks effectively.
• We ensure a positive onboarding experience that promotes long‑term customer relationships.
• We complete onboarding checklists and quality assurance reviews.
• We deliver internal handover meetings.
• We ensure documentation is complete and accurate.
• We transfer ownership to Service Desk teams with minimal disruption.

Technologies:

• Azure
• Cloud
• Hyper‑V
• Support
• Microsoft 365
• Network
• Security
• SharePoint
• VMware
• Windows
• Office 365
• DevOps

More:

We are hiring an IT Onboarding Engineer to manage and deliver the technical onboarding of new Managed Service Provider (MSP) clients. This role focuses on ensuring a smooth transition from incumbent providers, accurate documentation of customer environments, deployment of MSP tools and security solutions, and a successful handover into ongoing support. The successful candidate will act as a key point of contact throughout the onboarding process, combining strong technical skills with excellent communication and project coordination abilities. This is a modern MSP role where onboarding is treated as a project function rather than a Service Desk responsibility. The position is in person, with benefits including casual dress, company events, company pension, free parking, on‑site parking, referral programme, transport links, and work from home.

last updated 36 week of 2026