MSP IT Support Engineer – On‑Site, On‑Call & Career Growth

Sensical Services Ltd; Coventry; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme (matching)

Birthday day off

Discount Scheme with Perkbox

Training and certifications

Employee Assistance Program

Job summary

Sensical, a growing IT MSP, is seeking an experienced IT Engineer to join the Coventry-based Support team. The role supports a range of business applications and requires MSP/Enterprise IT experience with a customer-focused approach.

The ideal candidate will handle incident management, contribute to infrastructure and networking projects, and provide on-site support with on-call rotation. Occasional travel to client sites and national/international travel are possible.

Qualifications

• Experience in MSP or enterprise IT environments.
• Ability to support a broad range of technologies and business applications.
• Strong customer-focused attitude and professional communication.

Responsibilities

• Incident management: triage, diagnose, and resolve IT incidents within SLAs.
• Project work: lead desktop-related projects and assist infrastructure and networking initiatives.
• Provide on-site and on-call support; document resolutions and changes.

Skills

MSP experience

Enterprise IT

Customer-focused

On-call readiness

ITIL awareness

Tools

SCCM

WDS

WSUS

Active Directory

Intune

RingCentral

Cisco networking

Job description

Sensical, a growing IT MSP, is seeking an experienced IT Engineer to join the Coventry-based Support team. The role supports a range of business applications and requires MSP/Enterprise IT experience with a customer-focused approach.

The ideal candidate will handle incident management, contribute to infrastructure and networking projects, and provide on-site support with on-call rotation. Occasional travel to client sites and national/international travel are possible.