IT Support Engineer

Sensical

Greater London

On-site

GBP 40,000 - 60,000

Full time

6 days ago

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Benefits offered by this job

Annual bonus up to 10%

Pension scheme (4% match)

Birthday day off

Perkbox discount

Training and certification

Employee Assistance Program

Vitality

Private Health Insurance

Enhanced Sick Pay

Season Ticket Loan

Cycle to Work

BYOD allowance

Staff events

Office refreshments

Job summary

Sensical is seeking an experienced IT Engineer to join our Support team in the Greater London area. You will provide first-line support for hardware, software and networks, troubleshoot issues, and assist with rollout of new applications while maintaining clear documentation for non-technical staff.

We value a customer-focused attitude, strong problem-solving and team collaboration. Benefits include annual bonus up to 10%, pension, birthday day off, and a range of tech perks and training

Qualifications

Proven experience as an IT Support Engineer or similar role.
Strong knowledge of computer hardware, software, and networking technologies.
Experience with troubleshooting Windows and Mac operating systems.
Familiarity with common IT tools and ticketing systems.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

Provide first-line support and troubleshooting for hardware, software, and network issues.
Respond promptly to user requests and resolve problems in a timely manner.
Install, configure, and maintain IT equipment and software applications.
Monitor and maintain computer systems and networks to ensure optimal performance.
Assist with the rollout of new applications and updates to existing systems.
Document technical procedures and user guides for non-technical staff.
Collaborate with other IT team members to identify and implement improvements.

Skills

IT Support

Troubleshooting

Networking

Windows

Mac OS

Ticketing systems

Problem-solving

Communication

Teamwork

Certifications beneficial

Tools

Ticketing systems

Job description

Sensical, a growing IT MSP, are looking for an experienced IT Engineer to join the expanding Support team. This role would suit someone with an MSP or Enterprise IT background, ideally with experience in a broad range of technologies. Candidates need to have a clear passion for IT and Technology, coupled with a professional customer focussed attitude. This role includes supporting a range of business applications used by our clients, so experience in this area will be highly favourable.

Responsibilities

Provide first-line support and troubleshooting for hardware, software, and network issues.
Respond promptly to user requests and resolve problems in a timely manner.
Install, configure, and maintain IT equipment and software applications.
Monitor and maintain computer systems and networks to ensure optimal performance.
Assist with the rollout of new applications and updates to existing systems.
Document technical procedures and user guides for non-technical staff.
Collaborate with other IT team members to identify and implement improvements.

Qualifications

Proven experience as an IT Support Engineer or similar role.
Strong knowledge of computer hardware, software, and networking technologies.
Experience with troubleshooting Windows and Mac operating systems.
Familiarity with common IT tools and ticketing systems.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Benefits & Perks