IT Support Engineer — Growth, Certifications & Perks

Sensical; England; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Birthday day off

Perkbox discount

Training & certification

Employee Assistance Program

Health insurance

Cycle to work

Season ticket loan

BYOD allowance

Staff events

Office refreshments

Job summary

Sensical, a growing IT MSP, is seeking an experienced IT Engineer to join our Support team in the United Kingdom. You will provide first-line support, troubleshoot hardware, software, and network issues, and help install and maintain equipment and applications.

The role suits candidates with MSP or enterprise IT experience and a passion for technology and customer service. Benefits include bonus, pension, training and certification, and a range of staff initiatives.

Qualifications

• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of computer hardware, software, and networking technologies.
• Experience with troubleshooting Windows and Mac operating systems.
• Familiarity with common IT tools and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant IT certifications are a plus.

Responsibilities

• Provide first-line support and troubleshooting for hardware, software, and network issues.
• Respond promptly to user requests and resolve problems in a timely manner.
• Install, configure, and maintain IT equipment and software applications.
• Monitor and maintain computer systems and networks to ensure optimal performance.
• Assist with the rollout of new applications and updates to existing systems.
• Document technical procedures and user guides for non-technical staff.
• Collaborate with other IT team members to identify and implement improvements.

Skills

IT support

Hardware & software

Networking

Windows & Mac

Ticketing tools

Tools

Ticketing systems

Job description

Sensical, a growing IT MSP, is seeking an experienced IT Engineer to join our Support team in the United Kingdom. You will provide first-line support, troubleshoot hardware, software, and network issues, and help install and maintain equipment and applications.

The role suits candidates with MSP or enterprise IT experience and a passion for technology and customer service. Benefits include bonus, pension, training and certification, and a range of staff initiatives.