MSP IT Support Engineer (1st/2nd Line) – Rapid Resolver

Microbyte-Solutions-Ltd-1; Peterborough; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Onsite work after probation

Job summary

Microbyte is seeking a 1st/2nd line engineer for its Peterborough Headquarters. The role is mainly office-based with the option of onsite work after probation. Candidates must have prior IT-career experience and excel in high-pressure environments with many daily calls and cases in an MSP/NOC setup.

Role specifics include 08:45–17:30 hours, probation of 3 months, and full UK driving license. Salary is dependent on experience and aligned with a clear progression roadmap; project work

Qualifications

• Previous IT-career experience is required.
• Experience in a high-pressure environment with many calls and cases per day is essential.
• MSP or NOC experience is an essential criterion for this role.

Responsibilities

• Take calls and provide immediate fixes (triage).
• Handle pre-booked support tickets and follow standard procedures.
• Collaborate with engineers and use the latest technologies.
• Participate in on-the-job training and pursue qualifications (Microsoft, 3CX, Cisco, etc.).
• Support a diverse customer-base and adapt to a fast-paced, international team.
• Develop and follow a clear progression roadmap.

Skills

Communication skills

Problem solving

Critical thinking

Customer service

High-pressure environment experience

Job description

Microbyte is seeking a 1st/2nd line engineer for its Peterborough Headquarters. The role is mainly office-based with the option of onsite work after probation. Candidates must have prior IT-career experience and excel in high-pressure environments with many daily calls and cases in an MSP/NOC setup.

Role specifics include 08:45–17:30 hours, probation of 3 months, and full UK driving license. Salary is dependent on experience and aligned with a clear progression roadmap; project work