MSP Field Engineer: On-site IT Support & Infrastructure
Emplyfy
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Benefits offered by this job
Job summary
Emplyfy is hiring an MSP Field Engineer to deliver technical support across client sites and handle infrastructure maintenance and small projects.
The role requires 5+ years in IT, strong Microsoft 365 (Email/SharePoint/Teams), Azure and Intune experience, and familiarity with GDPR and Cyber Essentials. You will troubleshoot networks and servers, manage incidents, install hardware/software, and coordinate with external IT providers.
Qualifications
- 5+ years in a relevant IT role
- Experience with Cyber Essentials and GDPR security standards
- Microsoft 365 experience covering Email/SharePoint/Teams/OneDrive
- Familiarity with Intune, RMM platforms and telecoms systems
- Strong networking knowledge: routers, switches, WLANs, DHCP/DNS/TCP/IP
Responsibilities
- Deliver technical support to a broad client base.
- Attend customer sites as required.
- Manage incidents through the support system.
- Maintain regular communication with customers.
- Troubleshoot networking and server issues.
- Install and support hardware and software.
- Escalate service-impacting issues appropriately.
- Monitor customer systems and generate reports.
- Maintain ticketing records and technical notes.
- Support critical incidents and planned maintenance.
Skills
Tools
Job description
Emplyfy is hiring an MSP Field Engineer to deliver technical support across client sites and handle infrastructure maintenance and small projects.
The role requires 5+ years in IT, strong Microsoft 365 (Email/SharePoint/Teams), Azure and Intune experience, and familiarity with GDPR and Cyber Essentials. You will troubleshoot networks and servers, manage incidents, install hardware/software, and coordinate with external IT providers.
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