MSP Field Engineer: Client-Facing IT & Cloud Support

Emplyfy; South Nutfield; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Competitive salary

Job summary

Emplyfy is seeking an MSP Field Engineer to support clients across multiple industries in the United Kingdom. You will blend on-site technical support with project work and routine infrastructure maintenance, ensuring smooth operation of customer systems.

Key duties include delivering support, coordinating incidents, maintaining communications with clients, and documenting technical notes. Relevant security standards and Microsoft 365 expertise are mandatory for this role.

Qualifications

• Minimum 5 years' experience within a relevant IT role.
• Experience with Cyber Essentials and GDPR security standards, including implementation (mandatory).
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Familiarity with Intune, RMM platforms and telephone systems.
• Strong networking knowledge covering routers, switches, APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
• Experience administering and implementing Azure solutions.
• Knowledge of Windows 10, Windows 11 and Mac.
• Ability to work effectively with external IT and service providers.
• Good independent troubleshooting and problem-solving ability.

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Skills

Networking

Troubleshooting

Communication

Documentation

Project work

Education

5 years IT experience

Tools

Microsoft 365

Intune

RMM

Azure

Job description

Emplyfy is seeking an MSP Field Engineer to support clients across multiple industries in the United Kingdom. You will blend on-site technical support with project work and routine infrastructure maintenance, ensuring smooth operation of customer systems.

Key duties include delivering support, coordinating incidents, maintaining communications with clients, and documenting technical notes. Relevant security standards and Microsoft 365 expertise are mandatory for this role.