MSP Field Engineer – Client-Focused IT & Network Support

Emplyfy; Broxbourne; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Support from MSP team

Job summary

Emplyfy is seeking an MSP Field Engineer to support client environments across industries in the United Kingdom. The role combines on-site technical support with project work and ongoing infrastructure maintenance.

Salary range £30,000–£40,000 per annum, plus 40 days of annual leave. Applicants should have at least 5 years in IT, cyber essentials and GDPR compliance, and Microsoft 365 expertise, including Azure, Intune, and network skills.

Qualifications

• Minimum 5 years' experience in an IT role.
• Experience with Cyber Essentials and GDPR security standards (mandatory).
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Familiarity with Intune, RMM platforms and telephone systems.

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Skills

5+ years IT exp

Cyber Essentials & GDPR

Microsoft 365 expertise

Intune & RMM platforms

Networking fundamentals

Azure experience

Windows Server admin

Tools

Microsoft 365

Intune

RMM platforms

Job description

Emplyfy is seeking an MSP Field Engineer to support client environments across industries in the United Kingdom. The role combines on-site technical support with project work and ongoing infrastructure maintenance.

Salary range £30,000–£40,000 per annum, plus 40 days of annual leave. Applicants should have at least 5 years in IT, cyber essentials and GDPR compliance, and Microsoft 365 expertise, including Azure, Intune, and network skills.