MSP Field Engineer: Client-Facing IT & Network Support

Emplyfy; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy in the United Kingdom is seeking an MSP Field Engineer to support clients across industries, combining customer-facing support with hands-on infrastructure maintenance and project work. You will attend customer sites and manage incidents, while documenting technical notes.

The ideal candidate has at least five years in IT, with Microsoft 365 expertise and Cyber Essentials/GDPR security experience, plus strong networking knowledge and Windows/Mac proficiency.

Qualifications

• Minimum 5 years' experience within a relevant IT role.
• Experience with Cyber Essentials and GDPR security standards, including implementation (mandatory).
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Familiarity with Intune, RMM platforms and telephone systems.
• Strong networking knowledge covering routers, switches, APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
• Knowledge of Windows 10, Windows 11 and Mac.

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Job description

Emplyfy in the United Kingdom is seeking an MSP Field Engineer to support clients across industries, combining customer-facing support with hands-on infrastructure maintenance and project work. You will attend customer sites and manage incidents, while documenting technical notes.

The ideal candidate has at least five years in IT, with Microsoft 365 expertise and Cyber Essentials/GDPR security experience, plus strong networking knowledge and Windows/Mac proficiency.