MSP Field Engineer – Client-Facing IT & Infra

Emplyfy; West Stow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30k-£40k pa

40 days leave

Job summary

Emplyfy is seeking an MSP Field Engineer to support clients across a range of industries. The role combines customer-facing support with technical project work and infrastructure maintenance.

You will install and troubleshoot networking and server issues, attend customer sites, and manage incidents using the ticketing system, while maintaining clear communication with clients and external providers. A strong security mindset is essential.

Qualifications

• Minimum 5 years of experience in IT roles.
• Experience with Cyber Essentials and GDPR security standards, including implementation.
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive.
• Familiarity with Intune, RMM platforms and telephone systems.
• Strong networking knowledge across routers, switches, DHCP, DNS, TCP/IP and firewalls.

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Skills

Networking fundamentals

Windows Server admin

Azure familiarity

Microsoft 365

Problem-solving

Tools

Intune

RMM platforms

Telephone systems

Job description

Emplyfy is seeking an MSP Field Engineer to support clients across a range of industries. The role combines customer-facing support with technical project work and infrastructure maintenance.

You will install and troubleshoot networking and server issues, attend customer sites, and manage incidents using the ticketing system, while maintaining clear communication with clients and external providers. A strong security mindset is essential.