MSP Field Engineer: Client IT & Infrastructure

Emplyfy; Burgh Heath; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an MSP Field Engineer to support clients across various industries. The role blends customer-facing support with technical project work and infrastructure maintenance, delivering hands-on IT services at client sites.

You will troubleshoot networking and server issues, install and support hardware and software, manage incidents, and maintain clear communication with customers. A minimum of 5 years in IT is required, with Cyber Essentials, GDPR security, Microsoft 365 (Email,

Qualifications

• Minimum 5 years' experience in a relevant IT role.
• Experience with Cyber Essentials and GDPR security standards (mandatory).
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Familiarity with Intune, RMM platforms and telephone systems.
• Strong networking knowledge (routers, switches, APs, DHCP, DNS, TCP/IP, firewalls, VLANs).
• Experience administering Azure solutions.
• Windows Server 2016/2019/2022, including Group Policy and security configuration.
• Windows 10/11 and Mac knowledge.
• Experience preparing and deploying client builds/images.
• Strong written and verbal communication and problem-solving.

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Skills

5+ yrs IT exp

Customer-facing

Troubleshooting

Tools

Microsoft 365

Intune

RMM platforms

Azure

Windows Server 2016/2019/2022

SharePoint

Teams

Job description

Emplyfy is seeking an MSP Field Engineer to support clients across various industries. The role blends customer-facing support with technical project work and infrastructure maintenance, delivering hands-on IT services at client sites.

You will troubleshoot networking and server issues, install and support hardware and software, manage incidents, and maintain clear communication with customers. A minimum of 5 years in IT is required, with Cyber Essentials, GDPR security, Microsoft 365 (Email,