MSP Field Engineer - IT Support & Infrastructure

Emplyfy; Buckingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an MSP Field Engineer to support clients across multiple industries, combining on-site technical support with project work and infrastructure maintenance. You will deliver technical support, manage incidents, troubleshoot networking, and install and support hardware/software, with a focus on Microsoft 365, Intune, and Azure.

The role requires at least five years in IT, Cyber Essentials and GDPR compliance experience, strong networking knowledge, and the ability to work with

Qualifications

• Minimum 5 years' IT experience.
• Experience with Cyber Essentials and GDPR security standards (mandatory).
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Familiarity with Intune, RMM platforms and telephone systems.
• Strong networking knowledge (routers, switches, DHCP/DNS, TCP/IP, firewalls, VLANs).

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Skills

Customer support

Networking

Troubleshooting

Communication

Team collaboration

Tools

Microsoft 365

Intune

Azure

RMM platforms

Phone systems

Job description

Emplyfy is seeking an MSP Field Engineer to support clients across multiple industries, combining on-site technical support with project work and infrastructure maintenance. You will deliver technical support, manage incidents, troubleshoot networking, and install and support hardware/software, with a focus on Microsoft 365, Intune, and Azure.

The role requires at least five years in IT, Cyber Essentials and GDPR compliance experience, strong networking knowledge, and the ability to work with