MSP Field Engineer – Networking & Azure Specialist

Emplyfy; Bracknell; On-site; GBP 30,000 - 40,000; Full time

Job summary

Emplyfy is seeking an MSP Field Engineer to provide technical support across a diverse client base in Bracknell, UK. The role involves onsite visits, incident management, and proactive system monitoring to ensure high availability of client networks and servers.

You will work closely with external IT providers and maintain clear documentation of activities. The ideal candidate has extensive experience in IT support, familiarity with Cyber Essentials and GDPR, and strong Microsoft 365 expertise.

Qualifications

• Mandatory Cyber Essentials and GDPR security standards experience.
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Experience administering and implementing Azure solutions.
• Familiarity with Intune and RMM platforms.

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Skills

Customer communication

Troubleshooting

Networking knowledge

Team player

Proactive attitude

Tools

Intune

RMM platforms

Microsoft 365 suite

Azure

Job description

Emplyfy is seeking an MSP Field Engineer to provide technical support across a diverse client base in Bracknell, UK. The role involves onsite visits, incident management, and proactive system monitoring to ensure high availability of client networks and servers.

You will work closely with external IT providers and maintain clear documentation of activities. The ideal candidate has extensive experience in IT support, familiarity with Cyber Essentials and GDPR, and strong Microsoft 365 expertise.