MSP Account Manager: Growth, Retention & Client Success

Chapman Tate Associates; Shrewsbury; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Established customer base

No cold calling

Career progression

Job summary

Chapman Tate Associates is seeking an experienced Account Manager to manage and grow an established portfolio within a leading MSP client. This on-site role in Shrewsbury focuses on strengthening relationships, retention, and delivering customer value.

You will inherit an existing customer base and work with internal teams to ensure outstanding service delivery, driving satisfaction and long-term partnerships. The position emphasizes account growth over new business development.

Qualifications

• Experience in an Account Manager, IT Account Manager, Customer Success Manager, or Sales Executive role.
• Experience within an MSP, VAR, IT reseller, or technology-focused environment is highly desirable.
• Strong relationship-building and communication skills.
• Commercially minded with the ability to identify growth opportunities within existing accounts.
• Customer-first approach with a passion for delivering value.

Responsibilities

• Manage and develop a portfolio of existing customers.
• Build strong relationships with key stakeholders across client accounts.
• Identify opportunities to increase spend and introduce additional solutions and services.
• Conduct regular customer reviews and account planning activities.
• Work closely with internal technical and service delivery teams to ensure outstanding customer experience.
• Drive account retention and customer satisfaction.
• Maintain accurate account and pipeline information within the CRM system.

Skills

Account management

Relationship building

Sales experience

MSP/IT reseller exposure

Tools

CRM software

Job description

Chapman Tate Associates is seeking an experienced Account Manager to manage and grow an established portfolio within a leading MSP client. This on-site role in Shrewsbury focuses on strengthening relationships, retention, and delivering customer value.

You will inherit an existing customer base and work with internal teams to ensure outstanding service delivery, driving satisfaction and long-term partnerships. The position emphasizes account growth over new business development.