Information Technology Account Manager

Chapman Tate Associates; Telford; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Established customer portfolio

Bonus up to £10,000

Not a high-volume cold-calling role

Job summary

Chapman Tate Associates is seeking an IT Account Manager to own an established portfolio of existing customers in the Telford/Wolverhampton area. This farmer-led role focuses on retention, development and growing account value without heavy cold-calling.

You will manage renewals, drive upsell opportunities, build strong relationships across multiple stakeholders and work with service teams to ensure high-quality delivery.

Qualifications

• Must have genuine account management / farmer mentality.
• Experience managing and developing an existing customer portfolio.
• Background within Technology, IT or SaaS.

Responsibilities

• Build strong, long-term relationships with existing clients.
• Conduct regular account reviews and customer meetings.
• Understand customers' businesses and technology environments.
• Identify upsell and cross-sell opportunities within the portfolio.
• Manage renewals and maximise customer retention.
• Increase account value through managed services and tech offerings.
• Collaborate with technical and service teams to ensure high-quality delivery.

Skills

Account management

Portfolio management

Relationship building

Technology / IT / SaaS

Renewals & upsell

Job description

IT Account Manager – Existing Customer Base / Farmer Role

Up to £40,000 + £10,000 Bonus

Telford / Wolverhampton

IT MSP | Technology | SaaS | Managed Services

Love developing existing customers rather than spending your day cold calling?

Chapman Tate Associates are working with a growing IT Managed Service Provider (MSP) looking for an Account Manager to take ownership of an established portfolio of customers.

This is very much a farmer-led Account Management role.

The focus is on retaining, developing and growing existing customer relationships – understanding your clients, becoming their trusted technology partner and identifying opportunities to provide additional services where there is a genuine business need.

What You'll Be Doing:

• Building strong, long-term relationships with existing clients


• Regular account reviews and customer meetings


• Understanding customers' businesses, technology environments and future plans


• Identifying upsell and cross-sell opportunities within your account base


• Managing renewals and maximising customer retention


• Increasing account value through additional technology and managed services


• Developing relationships across multiple stakeholders within each customer


• Working alongside technical and service teams to ensure customers receive a high-quality service


• Managing proposals, quotations and commercial discussions


• Maintaining account plans, opportunities and forecasts within the CRM

We're Flexible on Your Background

You don't need to come directly from an MSP.

We're interested in people from:

SaaS | Software | IT Services | Cloud | Cyber Security | Technology Vendors | IT Resellers | Managed Services

You could currently be an Account Manager, Customer Success Manager, Client Manager, Relationship Manager or Internal Account Manager looking for your next step.

What matters is that you have:

• A genuine account management / farmer mentality


• Experience managing and developing an existing customer portfolio
  
• A background within Technology, IT or SaaS


• Experience working with mid-market / mid-cap customers and deal sizes


• Strong relationship-building and stakeholder management skills


• Commercial awareness and the ability to identify growth opportunities


• Experience with renewals, retention, upselling and cross-selling


• The ability to build credibility with customers rather than relying on transactional sales

Package

• Basic salary up to £40,000


• Bonus up to £10,000


• Established customer portfolio


• Relationship-led, account-development position


• Not a high-volume cold-calling role

This could be an excellent next move.