IT Account Manager

Chapman Tate Associates; Shrewsbury; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

No cold calling or new business press

Established customer base from day one

Supportive and collaborative working环境

Long-term career progression

Job summary

Chapman Tate Associates is seeking an experienced Account Manager to nurture and expand a solid portfolio within a trusted MSP client base. You will focus on retention, growth, and delivering exceptional customer outcomes, with an established customer base from day one.

You’ll collaborate with technical and service delivery teams to ensure seamless delivery and high customer satisfaction, avoiding new business pressure while pursuing long-term relationships and career progression.

Qualifications

• Experience in Account Manager, IT Account Manager, Customer Success Manager or Sales Executive roles.
• Experience in MSP, VAR, IT reseller, or technology-focused environments is highly desirable.
• Strong relationship-building and communication skills.

Responsibilities

• Manage and develop a portfolio of existing customers.
• Build strong relationships with key stakeholders across client accounts.
• Identify opportunities to increase spend and introduce additional solutions and services.
• Conduct regular customer reviews and account planning activities.
• Work closely with internal technical and service delivery teams to ensure outstanding customer experience.
• Drive account retention and customer satisfaction.

Skills

Account management

Relationship building

IT MSP sales

Communication

Opportunity spotting

Tools

CRM systems

Job description

Account Manager

Managed Services Provider (MSP)

Location: Shrewsbury

Salary: £40,000 Basic Salary + £15,000 OTE

Chapman Tate Associates is delighted to be partnering with one of our longest-standing and most trusted Managed Services Provider clients as they look to appoint an experienced Account Manager to join their growing team.

This is an excellent opportunity for a relationship-focused sales professional who enjoys developing existing customer accounts, building long-term partnerships, and delivering exceptional customer outcomes.

Importantly, this is not a new business role. You'll inherit an established customer base and focus on account growth, retention, and customer satisfaction.

Key Responsibilities

• Manage and develop a portfolio of existing customers.
• Build strong relationships with key stakeholders across client accounts.
• Identify opportunities to increase spend and introduce additional solutions and services.
• Conduct regular customer reviews and account planning activities.
• Work closely with internal technical and service delivery teams to ensure outstanding customer experience.
• Drive account retention and customer satisfaction.
• Maintain accurate account and pipeline information within the CRM system.

About You

• Previous experience within an Account Manager, IT Account Manager, Customer Success Manager, or Sales Executive role.
• Experience working within an MSP, VAR, IT reseller, or technology-focused environment is highly desirable.
• Strong relationship-building and communication skills.
• Commercially minded with the ability to identify growth opportunities within existing accounts.
• Customer-first approach with a passion for delivering value.

What’s on Offer?

• £40,000 basic salary.
• £15,000 uncapped OTE.
• Established customer base from day one.
• No cold calling or new business pressure.
• Opportunity to join a successful and highly respected MSP.
• Supportive and collaborative working environment.
• Genuine long-term career progression opportunities.

If you're looking for an account management role where you can focus on strengthening customer relationships rather than hunting for new business, we'd love to hear from you.