Moves & Changes Coordinator

CBRE; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

CBRE is seeking a proactive MAC Coordinator to support moves, changes, occupancy management and workplace change activities across the UK estate.

You will coordinate move requests from start to finish, maintain accurate occupancy data, support reporting, and work with FM, Workplace Services, Real Estate, stakeholders, end users and external suppliers to ensure a smooth and professional workplace experience.

Qualifications

• Experience in a service-focused role within a fast-paced environment.
• Strong customer service skills and ability to maintain high service standards.
• AutoCAD experience is required.
• Experience coordinating workplace moves, changes and occupancy processes.
• Strong administrative and reporting capability, especially around occupancy data and project progress.
• Proficient in Excel, PowerPoint and Word.

Responsibilities

• Support the MAC Lead with moves, changes, occupancy management and minor project activity.
• Help deliver UK moves from initial request through to completion, aligned with internal processes and service expectations.
• Maintain and update the Manhattan Occupancy Management system.
• Act as a point of contact for CBRE across occupancy and MAC processes.
• Build strong relationships with stakeholders across CBRE teams and end users.
• Report on occupancy information, MAC activity and project progress.
• Assist with test fits across the client’s Real Estate portfolio.
• Manage offsite furniture storage with external suppliers and monitor stock levels.
• Ensure delivery against contract requirements, KPIs, SLAs and reporting obligations.

Skills

AutoCAD

Occupancy Data

MS Office

Move Coordination

Reporting

Tools

Manhattan One

SpaceScheduler

Job description

CompanyProfile

CBRE is a leadingprovider of integrated facilities and corporate real estate managementservices. Our mission is to realise the potential of our clients, professionalsand partners by building the real estate solutions of the future.

CompanyProfile

CBRE is a leadingprovider of integrated facilities and corporate real estate managementservices. Our mission is to realise the potential of our clients, professionalsand partners by building the real estate solutions of the future.

We are seeking a proactive and service-focused MAC Coordinator to support the delivery of Moves and Changes, occupancy management, and workplace change activities across the UK estate. The role will help coordinate move requests from start to finish, maintain accurate occupancy data, support reporting, and work closely with FM, Workplace Services, Real Estate, stakeholders, end users, and external suppliers to ensure a smooth and professional workplace experience. The role will also provide general support for ad hoc CAD requests and contribute to small project work as needed, under guidance from a senior MAC team member.

Role Summary

Key responsibilities include:

• Supporting the MAC Leadwith moves, changes, occupancy management, and minor project activity.
• Helping deliver UK movesfrom initial request through to completion, aligned with internal processes andservice expectations.
• Maintaining and updatingthe ManhattanOccupancy Management system.
• Acting as a point ofcontact and escalation route for CBRE across occupancy and MAC-relatedprocesses.
• Building strongrelationships with stakeholders across Jefferies, CBRE teams, WorkplaceServices, Real Estate, and end users.
• Reporting on occupancyinformation, MAC activity, and minor project progress.
• Assisting with test fitsacross the client’s Real Estate portfolio
• Managing offsitefurniture storage with external suppliers and monitoring stock levels.
• Ensuring deliveryagainst contract requirements, KPIs, SLAs, and reporting obligations.

Experience Required

• Experience working in a similar service-focused rolewithin a fast-paced environment.
• Strong customer service skills and the ability tomaintain high service standards with colleagues and stakeholders.
• AutoCAD experience.
• Experience managing/coordinating workplace moves,changes and occupancy processes.
• Ability to manage multiple tasks at once and deliverwork to agreed outcomes and deadlines.
• Strong administrative and reporting capability,particularly around occupancy data, MAC activities, and project progress.
• High level of Microsoft computer literacy, includingExcel, PowerPoint, Word.
• Ability to build and maintainpositive relationships with internal teams, client stakeholders, end users, andexternal suppliers.

Desirable

• Previous experiencewithin Bankingor Professional Services environments.
• Experience using ormaintaining an occupancy management system/desk booking tool, specifically Manhattan One/SpaceScheduler
• Knowledge of furnituresystems, reconfiguration processes, and workplace furniture stock management.
• Experience working in orsupporting a trading floor environment.
• Experience managingoffsite storage and liaising with external suppliers.

Aptitudes

• Highly service-minded with a strong focus on customerexperience.
• Self-starter who can work independently andconsistently deliver to required outcomes.
• Numerate, accurate, and detail-focused.
• Confident, proactive, and able to use initiative.
• Flexible and able to prioritise competing tasks anddeadlines.
• Strong verbal and written communication skills.
• Positive attitude and professional approach tohandling general support and ad hoc tasks.
• Able to collaborate effectively across multiple teams,including FM, Workplace Services, Real Estate, account leadership, and clientstakeholders.