Help Desk Operative

CBRE Group, Inc.; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Global leader in real estate services

Collaborative and dynamic work env.

Professional development and training

Recognition and rewards for strong表现

Job summary

CBRE in London is seeking a highly organised Helpdesk Coordinator to join our Global Workplace Solutions team. You will manage the CAFM system, handle calls and emails, and support both facilities staff and end-users to ensure seamless service delivery.

You will work with cross-functional teams to improve processes, respond to client needs, and identify innovative solutions to raise performance and client satisfaction.

Qualifications

• Organised and structured approach to work is essential.
• Analytical and detail-oriented with strong problem-solving abilities.
• Excellent written and verbal communication, adaptable under pressure.
• Proactive, with the ability to follow through on tasks.
• Customer-facing mindset with teamwork across facilities.
• Wosters may be nice but not required. (Note: omit this line)

Responsibilities

• Manage CAFM system as key on-site user, including PPM records and reporting.
• Provide exceptional customer service via phone, email, and in-person.
• Ensure reactive requests are assigned to the correct engineer and clearly communicated to end-users.
• Collaborate with Lead Engineer and Ops Manager to maintain service standards.
• Review subcontractor performance and provide feedback through Ariba and other systems.
• Identify and implement innovative solutions to enhance performance and meet client expectations.

Skills

Organized approach

Structured thinking

Attention to detail

Communication

Persistence

Customer focus

Team collaboration

Job description

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services!

Company: CBRE - The World's Leading Real Estate Services Company

Location: London

Job Type: Full-time

About Us:

CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We're passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we're looking for a talented Helpdesk Coordinator to join our team in London.

Job Summary:

We're seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You'll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations.

Key Responsibilities:

• Manage CAFM system as key user on site, including PPM records, reactives, and reporting
• Provide exceptional customer service and support via phone, email, and in-person
• Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
• Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
• Review subcontractor performance and provide feedback through Ariba and other systems
• Identify and implement innovative solutions to enhance performance and meet client expectations

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a global leader in real estate services
• Collaborative and dynamic work environment
• Professional development and training opportunities
• Recognition and rewards for outstanding performance

Requirements:

• Organized and structured approach to work
• Logical and clear thinking
• Attention to detail and high accuracy
• Assertiveness and confidence in communication
• Persistence and follow-through to resolution
• Customer and team focus, with a commitment to delivering exceptional service

Equal Opportunities:

CBRE is an equal opportunities employer and welcomes applications from all qualified candidates.