MSSP MAC Operative

CBRE Group, Inc.; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

CBRE Group, Inc. in London seeks a proactive MAC Operative to deliver Moves, Adds & Changes across multiple city locations. You will coordinate desk moves, IT equipment relocation, and furniture installations to support a seamless employee experience.

Join a fast-paced environment with collaboration across Workplace, Project Management, IT and Facilities teams. The role requires strong organisation, excellent communication, and a proactive problem-solving mindset to minimize business disruption.

Qualifications

• Experience delivering Moves, Adds & Changes (MAC) services in a corporate environment.
• Experience supporting commercial office relocations, furniture installations or workplace projects.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills and a customer-first approach.
• Comfortable working across multiple sites within London.
• Experience working with workplace management systems would be advantageous.
• Proactive team player who enjoys problem solving and delivering exceptional service.

Responsibilities

• Deliver day-to-day Moves, Adds & Changes (MAC) activities across multiple London office locations.
• Coordinate and complete employee desk moves, including relocation of personal belongings, IT equipment and workplace furniture.
• Support office churn, space planning initiatives and workplace transformation projects.
• Ensure furniture layouts are installed in line with approved floorplans and project requirements.
• Maintain accurate occupancy and space management data, updating internal systems following completed MAC activities.
• Conduct regular floor walks and workplace audits to ensure floorplan accuracy and identify discrepancies.
• Liaise with Workplace, Facilities Management, IT and Project teams to coordinate MAC requests and project activity.
• Manage third-party vendors on site, ensuring work is completed safely and within timelines.
• Identify and elevate risks, issues or opportunities for process improvement.
• Participate in team meetings and provide updates on operational activities.
• Support out-of-hours moves and workplace projects where required to minimise disruption.

Skills

MAC operations

Office moves

Facilities coordination

Communication

Tools

CAFM systems

Space management tools

Job description

About the Role

We’re looking for a proactive MSSP (multi skilled service partner)MAC Operative to join our team, supporting one of CBRE’s largest global technology clients across their London portfolio.

This is a hands-on role where you’ll be responsible for delivering seamless workplace moves, furniture reconfigurations and office changes that enable a first-class employee experience.

Working closely with Workplace, Project Management, IT, Facilities Management and external vendors, you’ll ensure every move is completed safely, efficiently and with minimal disruption to business operations.

This is an excellent opportunity to work within a fast-paced, innovative client environment where no two days are the same.

Key Responsibilities

• Deliver day-to-day Moves, Adds & Changes (MAC) activities across multiple London office locations.
• Coordinate and complete employee desk moves, including relocation of personal belongings, IT equipment and workplace furniture.
• Support office churn, space planning initiatives and workplace transformation projects.
• Ensure furniture layouts are installed in line with approved floorplans and project requirements.
• Maintain accurate occupancy and space management data, updating internal systems following completed MAC activities.
• Conduct regular floor walks and workplace audits to ensure floorplan accuracy and identify any discrepancies.
• Liaise with Workplace, Facilities Management, IT and Project teams to coordinate MAC requests and project activity.
• Manage third-party vendors on site, ensuring work is completed safely, to a high standard and within agreed timeframes.
• Identify and elevate risks, issues or opportunities for process improvement.
• Participate in team meetings and provide updates on operational activities.
• Support out-of-hours moves and workplace projects where required to minimise business disruption.
• Promote safe working practices and ensure compliance with all CBRE and client health & safety procedures.

About You

• Experience delivering Moves, Adds & Changes (MAC) services, workplace moves or facilities operations within a corporate environment.
• Experience supporting commercial office relocations, furniture installations or workplace projects.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills and a customer-first approach.
• Comfortable working across multiple sites within London.
• Experience working with workplace management systems, CAFM or space management tools would be advantageous.
• A proactive team player who enjoys problem solving and delivering exceptional service