Branch Operations Manager — Relocation & Service Leader

Pickfords; Brill; On-site; GBP 32,000 - 52,000; Full time

Job summary

Pickfords is seeking a dedicated and enthusiastic Branch Manager to lead the team and drive revenue, margin and service excellence in our relocation operation.

You will plan, monitor and manage daily operations, ensure Health and Safety compliance, and uphold our quality standards while coaching staff and delivering expert customer service.

Candidates must be able to motivate a team, manage KPIs and liaise with customers to ensure smooth moves.

Qualifications

• Customer centric
• Managerial experience and leadership skills
• Commercial awareness
• Ability to motivate team and create a can do environment
• Ability to coach and train others
• Exceptional planning and prioritising skills
• Excellent communication skills both verbal and written
• Problem solving skills
• Knowledge of Transport Legislation, fleet and maintenance control

Responsibilities

• Full responsibility for branch contribution
• Planning, monitoring and management of the daily operation
• Accurate cost reporting on Navision e.g. wages, PO’s etc.
• Complete pre move call 48 hours prior to each move
• Manage margins by job via PF10 report
• Close / sign off all jobs on a weekly basis
• Complete weekly trading report and monthly forecast
• Proactively manage people, vehicles and materials required to meet the number of moves planned, including staff levels and holidays
• To manage all staff to achieve appropriate KPI’s
• To conduct customer visits, during and after moves to check on quality of service. Ensure that any shortfalls are fully investigated and managed to conclusion
• Investigation of claims and complaints
• Hold monthly branch service meetings
• To conduct formal and informal reviews of branch team members, service partners and owner drivers in terms of performance and appearance
• Manage absence records in line with company policy
• To maintain and monitor an up to date training matrix for all operative staff
• Complete all required monthly returns
• Monitor and maintain all transport legislative requirements
• Compliance to branch health & safety requirements
• Adherence to company ISO/BAR accreditations
• Ensure all payments are collected in line with contract conditions

Skills

Customer centric

Managerial experience

Leadership skills

Commercial awareness

Motivate team

Coach and train others

Planning and prioritising

Communication skills

Problem solving

Knowledge of Transport Legislation

Job description

Pickfords is seeking a dedicated and enthusiastic Branch Manager to lead the team and drive revenue, margin and service excellence in our relocation operation.

You will plan, monitor and manage daily operations, ensure Health and Safety compliance, and uphold our quality standards while coaching staff and delivering expert customer service.

Candidates must be able to motivate a team, manage KPIs and liaise with customers to ensure smooth moves.