Motorcycle Aftersales Lead - Warranty & Service Excellence

Jonathan Lee Recruitment; Coalville; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent recruitment agency is seeking an experienced Aftersales Manager for an iconic motorcycle brand in Coalville, UK. The successful candidate will be part of the UK management team, responsible for enhancing customer care and warranty resolution across distribution channels. Applicants must have over 10 years in the motorcycle or automotive sector, strong technical communication skills, and a full UK bike license. This role also involves managing budgets, training, and customer issues optimally.

Qualifications

• 10+ years progressive motorcycle or automotive dealer/OEM experience.
• A full UK bike license is required.
• Comprehensive working knowledge of Microsoft Office products.

Responsibilities

• Drive a Continuous Improvement ethos through reporting warranty and customer concerns.
• Manage aftersales operations across distribution networks.
• Develop the warranty process with stakeholders.

Skills

Technical experience with motorcycles

Customer-centric values

Strong communication skills

Organizational skills

Willingness to travel

Foreign language skills

Education

University graduate

Tools

Microsoft Office

DMS and Warranty Systems

Job description

A prominent recruitment agency is seeking an experienced Aftersales Manager for an iconic motorcycle brand in Coalville, UK. The successful candidate will be part of the UK management team, responsible for enhancing customer care and warranty resolution across distribution channels. Applicants must have over 10 years in the motorcycle or automotive sector, strong technical communication skills, and a full UK bike license. This role also involves managing budgets, training, and customer issues optimally.