Motor Team Leader

Sedgwick International UK; United Kingdom; Híbrido; GBP 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

Pension (SIPP)

25 days holiday + BH

Flexible working

Life assurance

Employee assistance

Group income protection

Discounts

Descripción de la vacante

Sedgwick is seeking a Motor Team Leader to supervise a UK-wide motor claims team, delivering service excellence and maintaining high quality standards. You will coach staff, drive performance, and ensure regulators and clients requirements are met.

You will conduct audits, analyse trends, identify training needs, and implement process improvements with client approval, while producing MIS and managing client relationships.

Formación

• Proven leadership in directing a high-performing motor claims team.
• Extensive experience managing motor claims under operational pressure.
• Strong coaching and mentoring abilities to develop the team.
• Excellent communication with policyholders, insurers and contractors.

Responsabilidades

• Maintain high standards of work quality and meet service delivery targets.
• Carry out internal audits, including telephony and file reviews.
• Analyze trends, identify training needs and develop process improvements with client approval.
• Prepare management information reports to highlight key trends and hotspots.
• Active participation in client and customer management.

Conocimientos

Leadership

Claims expertise

People development

Communication

Strategic decision-making

Descripción del empleo

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Motor Team Leader Team Leader – Motor

Job Location: - UK Wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Team Leader within the UK An excellent opportunity has arisen for a motivated and driven individual to step into a Team Leader role within our Motor department. In this position, you’ll be responsible for maintaining high standards of work quality and ensuring service delivery targets are consistently met. As part of your duties, you’ll carry out internal audits, including telephony and file reviews. You’ll also analyse trends, identify training requirements, and work on developing new claims process improvements with client approval. Additionally, you’ll prepare management information reports to highlight key trends, pinpoint hot spots, and propose effective solutions. Your role will also involve active participation in client and customer management. This role is perfect for someone who thrives on leadership, enjoys problem-solving, and is passionate about delivering exceptional service.

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The skills you will possess when applying:

• Demonstrable leadership capability: Confidence in directing and sustaining a high-performing team within a dynamic setting.
• Comprehensive claims expertise: Proven experience in managing motor insurance claims under demanding operational conditions.
• Advanced people development skills: Ability to coach, mentor, and motivate colleagues to achieve organisational objectives.
• Exceptional communication proficiency: Skilled in articulating complex information clearly to policyholders, insurers, and contractors, while negotiating equitable resolutions.
• Strategic decision-making: Capacity to evaluate intricate scenarios and implement solutions that balance compliance, efficiency, and customer satisfaction.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

• Remuneration & more Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection
• Other benefits
• Voluntary flexible benefits – green car scheme, travel insurance, health assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com