Team Manager

Sedgwick Claims Management Services Ltd; United Kingdom; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Private healthcare

Pension

Holiday allowance

Hybrid working

Job summary

Sedgwick Claims Management Services Ltd is recruiting for a Team Leader in the Motor Capture, FNOL & Administration department across the UK. You will lead a high‑performing team, ensure service targets are met, and drive continuous improvements in claims processes with client approval.

The role includes audits, trend analysis, MI reporting and active client interaction, with hybrid working from office or home. A strong leadership and motor claims background is essential.

Qualifications

• Demonstrable leadership capability
• Comprehensive motor claims expertise
• Advanced people development skills
• Exceptional communication proficiency
• Strategic decision-making to balance compliance and efficiency

Responsibilities

• Direct and sustain a high-performing team within a motor claims environment
• Carry out internal audits including telephony and file reviews
• Analyse trends and identify training needs
• Develop claims process improvements with client approval
• Prepare management information reports highlighting trends and hot spots
• Participate in client and customer management

Skills

Leadership

Motor claims expertise

People development

Communication

Strategic decision-making

Job description

**Team Leader – Motor****Job Location:**- UK Wide**Job Type:**Permanent**Remuneration**: Competitive salary taking into account skills, experience and qualifications# **We have a fantastic opportunity for a Team Leader within the UK**An excellent opportunity has arisen for a motivated and driven individual to step into a Team Leader role within our Motor’s Capture, FNOL & Administration department. In this position, you’ll be responsible for maintaining high standards of work quality and ensuring service delivery targets are consistently met.As part of your duties, you’ll carry out internal audits, including telephony and file reviews. You’ll also analyse trends, identify training requirements, and work on developing new claims process improvements with client approval.Additionally, you’ll prepare management information reports to highlight key trends, pinpoint hot spots, and propose effective solutions. Your role will also involve active participation in client and customer management.This role is perfect for someone who thrives on leadership, enjoys problem-solving, and is passionate about delivering exceptional service.#LI-HYBRID# **The skills you will possess when applying:*** **Demonstrable leadership capability**: Confidence in directing and sustaining a high-performing team within a dynamic setting.* **Comprehensive claims expertise:** Proven experience in managing motor insurance claims under demanding operational conditions.* **Advanced people development skills:** Ability to coach, mentor, and motivate colleagues to achieve organisational objectives.* **Exceptional communication proficiency:** Skilled in articulating complex information clearly to policyholders, insurers, and contractors, while negotiating equitable resolutions.* **Strategic decision-making:** Capacity to evaluate intricate scenarios and implement solutions that balance compliance, efficiency, and customer satisfaction.**The skills that will be developed once working:*** We will provide all the Sedgwick specific training you need to thrive in this role# **What we’ll give you for this role:****Remuneration & more*** Competitive salary taking into account skills, experience and qualifications* A Self Invested Personal Pension Scheme (SIPP)* Holiday allowance of 25 days plus bank holidays* Flexible working from our office or your home**Health & support*** Private healthcare plan (including pre-existing conditions)* Life assurance* Employee assistance programme for employee wellbeing* Group Income Protection**Other benefits*** Voluntary flexible benefits – green car scheme, travel insurance, health assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications* Discounts on various products and services# **This isn't just a position, it's a pivotal role in shaping our industry**At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.# **Next steps for you:****Think we'd be a great match? Apply now – we want to hear from you.**As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).