Senior Business Services Manager

Sedgwick Claims Management Services Ltd; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Incentive plan

SIPP

Holiday 25 days + holidays

Flexible working from office or home

Health & support

Private healthcare

Life assurance

Income protection

Other benefits

Dental cover

Cycle to work

Season ticket loan

Wellbeing apps

Employee assistance program

Discounts

Job summary

Sedgwick Claims Management Services Ltd in London (Hybrid) is seeking a Senior Business Services Manager to lead operations for the Aviation Claims team. The role supports the senior leader and leadership team, driving efficiency, client relations and commercial performance.

You will manage day-to-day operations, budgeting, and working capital, while developing people and performance within a high‑caliber team.

Qualifications

• Strong experience in business operations, business management or professional services.
• Experience supporting senior leaders and leadership teams.
• Proven people-management experience.
• A good understanding of working capital, billing and commercial performance.
• Excellent stakeholder management and relationship building skills.
• Strong emotional intelligence and sound judgement.
• The ability to manage both strategic priorities and day-to-day operational requirements.
• A proactive approach with a strong focus on delivery.
• Experience within client development, marketing or event planning.

Responsibilities

• Supporting the senior leader and leadership team with business operations, priorities and follow through.
• Managing the day‑to‑day running of the practice and ensuring key actions are progressed.
• Coordinate and drive working capital activity within the Aviation Claims team, working closely with Loss Adjusters and Finance to ensure billable time, WIP, billing and aged debt actions are progressed and completed in a timely manner.
• Support budgeting and T&E management by coordinating inputs, driving approvals and helping ensure team spend remains in line with agreed budgets.
• Building strong relationships with clients, brokers and internal stakeholders.
• Supporting client engagement, business development and marketing activity.
• Lead the planning and delivery of client and broker events, conference and wider industry engagement activities.
• Identifying opportunities to improve processes and ways of working.

Skills

Business operations

Senior leadership support

People management

Working capital & billing

Stakeholder management

Emotional intelligence

Strategic vs. day-to-day

Delivery focus

Client development / marketing / event

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Senior Business Services Manager

Job Location: London - Hybrid

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience, and qualifications

The Role

Play a pivotal role at the heart of our Aviation Claims business, driving operational excellence, commercial performance and continued growth. We are looking for an experienced Senior Business Services Manager to join our Aviation Claims team. This is a senior, hands‑on role providing direct support to the senior leader of the business and working closely with the leadership team. The role combines business operations, team leadership, working capital support, client and broker relationship management, and business development. You will work alongside a highly experienced team of Aviation Loss Adjusters, helping to ensure the practice runs effectively day to day while supporting its wider commercial and strategic priorities. We are looking for someone with the drive and initiative to develop people and performance, identify opportunities for improvement and bring forward practical solutions that support the continued development of the business. The role requires a minimum of three days a week in the office, preferably Tuesday, Wednesday and Thursday to enable close collaboration and effective support across the team.

Key areas of responsibility

• Supporting the senior leader and leadership team with business operations, priorities and follow through.
• Managing the day‑to‑day running of the practice and ensuring key actions are progressed.
• Coordinate and drive working capital activity within the Aviation Claims team, working closely with Loss Adjusters and Finance to ensure billable time, WIP, billing and aged debt actions are progressed and completed in a timely manner.
• Support budgeting and T&E management by coordinating inputs, driving approvals and helping ensure team spend remains in line with agreed budgets.
• Building strong relationships with clients, brokers and internal stakeholders.
• Supporting client engagement, business development and marketing activity.
• Lead the planning and delivery of client and broker events, conference and wider industry engagement activities.
• Identifying opportunities to improve processes and ways of working.

The skills you will have when you apply

• Strong experience in business operations, business management or professional services.
• Experience supporting senior leaders and leadership teams.
• Proven people‑management experience.
• A good understanding of working capital, billing and commercial performance.
• Excellent stakeholder management and relationship building skills.
• Strong emotional intelligence and sound judgement.
• The ability to manage both strategic priorities and day‑to‑day operational requirements.
• A proactive approach with a strong focus on delivery.
• Experience in client development, marketing or event planning.
• Experience within insurance, claims, loss adjusting or broking would be beneficial, but is not essential.

What will you get for this role?

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• Incentive plan
• Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Other benefits
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

#LI-HYBRID Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com