Team Leader - Motor

Sedgwick; United Kingdom; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Self-Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working from office or home

Private healthcare plan

Life assurance

Employee assistance programme

Voluntary flexible benefits

Job summary

A leading insurance company in the United Kingdom is seeking a motivated Team Leader for their Motor department. This role involves maintaining service delivery standards, conducting internal audits, and developing claims process improvements. The ideal candidate will have proven leadership skills, comprehensive claims expertise, and the ability to communicate effectively with stakeholders. Competitive salary, flexible working options, and comprehensive benefits are offered, creating a supportive work environment focused on professional growth.

Qualifications

• Confidence in directing and sustaining a high‑performing team.
• Proven experience in managing motor insurance claims under demanding operational conditions.
• Ability to coach, mentor, and motivate colleagues.
• Skilled in articulating complex information clearly.
• Capacity to evaluate intricate scenarios and implement solutions.

Responsibilities

• Carry out internal audits, including telephony and file reviews.
• Analyse trends, identify training requirements, and develop new claims process improvements.
• Prepare management information reports highlighting key trends and proposing solutions.
• Actively participate in client and customer management.

Skills

Demonstrable leadership capability

Comprehensive claims expertise

Advanced people development skills

Exceptional communication proficiency

Strategic decision-making

Job description

Join to apply for the Team Leader - Motor role at Sedgwick.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.

Award & Recognition

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces: National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Job Details

Job Location: UK Wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

Role Summary

An excellent opportunity has arisen for a motivated and driven individual to step into a Team Leader role within our Motor department. In this position you’ll be responsible for maintaining high standards of work quality and ensuring service delivery targets are consistently met. As part of your duties you’ll carry out internal audits, including telephony and file reviews. You’ll also analyse trends, identify training requirements, and work on developing new claims process improvements with client approval.

Additionally, you’ll prepare management information reports to highlight key trends, pinpoint hot spots, and propose effective solutions. Your role will also involve active participation in client and customer management.

Key Responsibilities

• Carry out internal audits, including telephony and file reviews.
• Analyse trends, identify training requirements, and develop new claims process improvements.
• Prepare management information reports highlighting key trends and proposing solutions.
• Actively participate in client and customer management.

Required Skills

• Demonstrable leadership capability: Confidence in directing and sustaining a high‑performing team within a dynamic setting.
• Comprehensive claims expertise: Proven experience in managing motor insurance claims under demanding operational conditions.
• Advanced people development skills: Ability to coach, mentor, and motivate colleagues to achieve organisational objectives.
• Exceptional communication proficiency: Skilled in articulating complex information clearly to policyholders, insurers, and contractors, while negotiating equitable resolutions.
• Strategic decision‑making: Capacity to evaluate intricate scenarios and implement solutions that balance compliance, efficiency, and customer satisfaction.

Skills Developed

• We will provide all the Sedgwick specific training you need to thrive in this role.

Benefits

• Competitive salary taking into account skills, experience and qualifications
• A Self‑Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & Support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other Benefits

• Voluntary flexible benefits – green car scheme, travel insurance, health assessment, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

Additional Information

At Sedgwick, you won’t just build your career; you’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as you and your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next Steps

Think we’d be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in‑person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.