Business Services Executive

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Self Invested Personal Pension (SIPP)

25 days holiday + bank holidays

Private healthcare

Life assurance

Employee assistance programme

Flexible benefits – car scheme, travel

Wellbeing and digital GP apps

Group Income Protection

Job summary

Sedgwick Claims Management Services Ltd in the United Kingdom is seeking a Business Services Executive to join our hybrid team. You will support the TPA division with essential administrative, reporting and operational duties across Liability, Property, Motor, and more, handling data, invoicing, and client communications.

You will work closely with Adjusters and operational teams to keep workflows smooth, produce client reports, and help manage workloads.

Qualifications

• Microsoft Office skills with proficiency in Word and Excel.
• Claims handling knowledge from instruction to conclusion.
• Data accuracy with attention to detail.
• Organisation and prioritisation to manage multiple tasks.
• Strong written and verbal communication skills.
• Self-motivated and able to work independently.
• Teamwork and initiative within a collaborative environment.
• Good time management under pressure.
• Hands-on approach to workload and customer support.
• Learning mindset and willingness to develop skills.

Responsibilities

• Prepare weekly data and management information reports.
• Assist with invoicing and billing processes.
• Monitor aged WIP and outstanding invoices.
• Manage tasks and incoming work; support payment authorisations.
• Use systems to produce client reporting and reconcile data.
• Respond to enquiries from clients, policyholders, claimants and brokers.
• Ensure work is allocated correctly and cases progressed to closure.
• Provide cover for SLT and train new team members on systems.
• Assist with data cleansing and process improvements.

Skills

MS Office

Claims handling

Data accuracy

Organisation & prioritisation

Communication skills

Self-motivated

Teamwork

Time management

Hands-on approach

Learning mindset

Tools

Business Objects

Hex

Darwin

Job description

## Business Services ExecutiveApply: United Kingdom: Full time: Posted Today: R79475By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Business Services Executive### **Job Location:** United Kingdom, hybrid working### **Job Type:** Permanent### **Remuneration:** Competitive salary taking into account skills, experience and qualifications # **We have a fantastic opportunity for a Business Services Executive to join the team.** This is a varied and fast-paced role within the Business Services team, supporting our Third Party Administration (TPA) division. Working closely with Adjusters and operational teams, you’ll play an important part in keeping day-to-day activities running smoothly, providing essential administrative, reporting and operational support across TPA Liability, Property, Motor, Resource Solutions and IRT. You’ll be involved in a broad range of activities, including preparing weekly data and management information reports, supporting invoicing and billing, monitoring aged WIP and outstanding invoices, managing tasks and incoming work, and assisting with payment authorisations and data reconciliation. You’ll also use systems such as Business Objects, Hex and Darwin to produce operational and client reporting, monitor activities and help teams effectively manage their workloads. The role involves regular collaboration with Adjusters and other colleagues, as well as responding to enquiries from clients, policyholders, claimants and brokers. You’ll help ensure work is allocated appropriately, cases are progressed and closed efficiently, and key processes and client service requirements are followed. As part of a collaborative Business Services team, you will provide support to the SLT and may also provide cover for colleagues, support new claim input during busy periods, assist with data cleansing and help train new team members on systems and processes. This role would suit someone who is highly organised, comfortable working with data, able to manage competing priorities and keen to develop their skills within a busy operational environment.# # **The skills you will have when you apply:** * **Microsoft Office skills** – Confident using relevant software, particularly Word and Excel, to carry out day-to-day responsibilities.* **Claims handling knowledge** – Understanding of the claims process from initial instruction through to conclusion.* **Data accuracy** – Confident working with data entry, with strong attention to detail and accuracy.* **Organisation & prioritisation** – Able to manage multiple tasks and competing priorities effectively.* **Communication skills** – Excellent written and verbal communication skills.* **Self-motivated** – Able to work independently with minimal supervision and take ownership of responsibilities.* **Teamwork & initiative** – Comfortable using your own initiative while also working collaboratively as part of a team.* **Time management** – Able to work effectively under pressure and meet tight deadlines.* **Hands-on approach** – Willing to get directly involved in the workload and provide practical support to customers and colleagues.* **Learning mindset** – Committed to developing the knowledge and skills required to succeed and grow within the role.# **What we’ll give you for this role:** **Remuneration & more*** Competitive salary taking into account skills, experience and qualifications* A Self Invested Personal Pension Scheme (SIPP)* Holiday allowance of 25 days plus bank holidays* Flexible working from our office or your home **Health & support*** Private healthcare plan (including pre-existing conditions)* Life assurance* Employee assistance programme for employee wellbeing **Other benefits*** Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan* Discounts on various products and services* Wellbeing and digital GP apps* Group Income Protection # **This isn't just a position, it's a pivotal role in shaping our industry** At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.# **Next steps for you:** Think we'd be a great match? Apply now – we want to hear from you.If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). #LI-HYBRID### About Us## Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com