Motor Claims Handler: Fair Settlements & Reviews

Maplecroft; Norwich; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Maplecroft in Norwich is seeking a Motor Claims Handler to own the final stage of credit hire claim processing. You will review charges, challenge what is being charged and negotiate a fair settlement that minimises the financial impact for our customers.

You will examine hire, storage and recovery charges in detail, test whether periods and rates claimed are reasonable, and decide whether storage was applicable at all. Training is provided, and transferable skills to learn are welcomed.

Qualifications

• Prior claims handling experience is preferable, but full training is provided.
• Transferable skills and a real appetite to learn.

Responsibilities

• Own the final stage of the credit hire claim process.
• Investigate the claim and challenge charges.
• Negotiate settlements to minimise customer costs.
• Review hire, storage and recovery charges in detail.
• Test whether the periods and rates claimed are reasonable.
• Decide whether storage was applicable at all.

Skills

Claims handling

Negotiation

Job description

Maplecroft in Norwich is seeking a Motor Claims Handler to own the final stage of credit hire claim processing. You will review charges, challenge what is being charged and negotiate a fair settlement that minimises the financial impact for our customers.

You will examine hire, storage and recovery charges in detail, test whether periods and rates claimed are reasonable, and decide whether storage was applicable at all. Training is provided, and transferable skills to learn are welcomed.