Motor Claims Handler

Employment Specialists; Norwich; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Employment Specialists in Norwich is seeking an experienced Third Party Motor Claims Handler to support a growing insurance claims team. You will manage a busy caseload, assess liability, and negotiate settlements while delivering excellent customer service.

The role is hybrid, offering some time in the office and from home, with clear progression potential for ambitious candidates. You will build rapport with customers, liaise with partners, and mentor junior colleagues as needed.

Qualifications

• Proven experience in Third Party Motor Claims handling.
• Strong customer service, negotiation and communication skills.
• Attention to detail and problem-solving abilities.

Responsibilities

• Manage own caseload of Third Party Motor claims up to £50,000.
• Explain liability decisions and negotiate settlements efficiently.
• Evaluate quantum by gathering evidence and adjusting reserves.
• Liaise with internal and external partners at all levels.
• Keep customers updated on claim progression.
• Develop relationships with clients by providing a friendly, efficient service.

Job description

A very successful and fast growing Company within the Insurance industry is looking for an experienced Third Party Motor Claims Handler.

Working in a highly professional environment you will be skilled at building rapport with customers whilst working quickly and efficiently, giving your customers and Clients the best possible Claims experience.

Also they're looking for people who have a desire to grow and develop with them.

For more experienced and senior candidates, you can also act as a technical referral point across their team and provide guidance and support to less experienced colleagues, enabling them to maximise their potential

Key responsibilities of the Third Party Motor Claims Handler role include:

• Manage your own caseload of Claims, handling all aspects of Third Party Motor claims, up to a value of £50,000
• Clearly explain decisions on liability and negotiating settlement as economically and efficiently as possible
• Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with company reserving processes
• Liaising with internal and external partners at all levels
• Ensure Customers are kept up to date with the progression of their claim
• Develop relationships with clients by providing a friendly, efficient service

To be a successful Third Party Motor Claims Handler you will demonstrate:

• Strong customer service, communication, and negotiation skills
• Methodical and accurate approach to work
• Strong attention to detail and natural problem-solving abilities

This is a hybrid role which will allow you the flexibility of working in the office and at home.

As well as a good salary and career progression opportunities you will benefit from: