Motor - Claims Handler

Davies; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the claims management sector is seeking Motor Claims Handlers in Leeds. This role involves managing customer claims, providing exceptional service, and liaising with various stakeholders throughout the claims process. Opportunities for professional growth and training are available, making it an exciting time to join during a period of expansion.

Benefits

Leadership training programme

Funding for professional qualifications

Flexible working options

25 days holiday, increasing with service

Pension with 5% contributions

Qualifications

• Entry-level to experienced roles available based on claims handling experience.
• Knowledge of motor-related caselaw is beneficial for higher levels.

Responsibilities

• Manage end-to-end motor claims from initial report to completion.
• Liaise with insurers and engineers to address liability queries.
• Provide excellent customer service through effective communication.

Skills

Customer Service

Communication

Problem Solving

Job description

Motor - Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Leeds

Description

Do you have a keen eye for detail and a passion for delivering exceptional customer service? We are looking for Motor Claims Handlers to join us during an exciting period of growth. In this fast-paced role, you will investigate liability, determine claim progression, and support the recovery of charges. You’ll work across the claims lifecycle, liaising with car body repairers, insurers, and brokers while keeping customers updated via phone and email.

What will your day look like:

You will be part of a busy and fast-paced department responsible for supporting customers involved in road traffic accidents, regardless of fault. Your role involves communicating with customers through verbal and written means, discussing their options whether their vehicle is repairable or has been deemed a write-off.

This role requires applying technical knowledge to assess liability in both fault and non-fault accidents. You’ll provide outstanding customer service by keeping clients informed about their claims and managing discussions with brokers and insurers. We offer 4 levels based on experience, some exposure to claims handling, liability assessment, credit hire, and personal injury is desirable.

Key Responsibilities:

• Manage end-to-end motor claims from initial report to completion.
• Work closely with repair providers, clients, and repairers to ensure timely repairs.
• Update and maintain a case management system with detailed progress reports.
• Liaise with insurers and engineers to address liability queries and recover costs.
• Provide excellent customer service through effective communication and problem-solving.
• Adhere to strict service level agreements and timelines.

Knowledge and Abilities:

Motor – Claims Handler CH1: Entry level. No previous claims handling experience required. Manage a portfolio of customer claims including repair and total loss.

Motor – Claims Handler CH2: Experienced in dealing with customer claims, credit hire, third-party property damage, recoveries, and personal injury via the OIC and portal.

Motor – Claims Handler CH3: Significant experience with customer claims, credit hire, third-party property damage, recoveries, and personal injury via the OIC and MOJ portal. Excellent knowledge of motor-related caselaw.

Motor – Claims Handler CH4: Extensive experience with high-value and complex claims, including credit hire, third-party damage, recoveries, personal injury up to £100k, and knowledge of motor caselaw including Scottish and Northern Irish law.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Learning opportunities at Davies

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension with 5% employee and 5% employer contributions
• My Choices at Davies: High Street discounts and Financial wellbeing hub
• Life assurance: 4x salary
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity, and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre: move, munch, money & mind focus
• Discounts with UK retailers
• EAP: 24/7 confidential helpline
• Holiday entitlement: 25 days, increasing to 26 after 5 years, 27 after 10 years
• Flexible working options: hybrid, work from home, or office
• Dress for your day
• Inclusive policies: Menopause, fostering, fertility, sabbatical, baby loss, and miscarriage support
• Flexible benefits: holiday purchase, health cash plan, BUPA dental plan