Litigated Motor Claims Handler

Keoghs; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in legal services is seeking a Litigated File Handler to manage small claims and fast track cases in Leeds. The role involves effective negotiation, case management, and collaboration with clients and legal professionals. Ideal for those looking to develop their legal skills with comprehensive training and support.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare - 24/7 online GP

Death In Service after 1 year

Pension scheme with contributions

Cycle to Work Scheme*

Tech Scheme*

Season Ticket Loan*

Gym Flex*

Access to online discount sites

Gourmet Society Membership discounts

Discounted tickets for Merlin Attractions

Local retail discounts

Qualifications

• Experience in file handling within a law firm or insurance environment.
• Good understanding of highway code and basic road traffic principles.
• Basic knowledge of Court Practice Rules.

Responsibilities

• Manage a caseload of Small Claims Track cases and meet deadlines.
• Conduct telephone negotiations for case settlements.
• Draft Court documents and maintain accurate case management records.

Skills

Planning

Communication

Attention to detail

Teamwork

Education

Established legal experience through education or practice

Job description

To assist with Litigated Road Traffic Accident claims and, where required, to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a Supervisor.

The role involves handling both quantum and liability small claims and some lower value fast track cases efficiently and proactively, utilising effective telephone negotiation techniques to obtain appropriate settlements.

This position is ideal for someone looking to take their first steps into litigated file handling and develop the skills needed to manage a full litigated caseload. Induction training will be provided, along with ongoing support and mentoring from a senior handler or supervisor.

Key Accountabilities:

• Manage a caseload of Small Claims Track cases, ensuring workload planning and organisation to meet Court and OIC portal deadlines.
• Achieve performance targets and uphold quality standards.
• Analyse evidence to develop initial case strategies on liability and quantum.
• Conduct effective telephone negotiations with clients, defendants, third-party insurers, and solicitors to pursue efficient and appropriate case settlements and cost apportionment.
• Proof witnesses, assess their evidence, and draft statements.
• Draft Court documents and ensure all deadlines are met.
• Instruct, brief, and liaise with Counsel.
• Guide defendants through the litigation process and set appropriate expectations.
• Maintain accurate case management, billing, and management information records to support decision-making.
• Delegate tasks appropriately within the team.
• Handle correspondence and calls within service level agreements.
• Update reports upon receipt of new evidence.
• Adhere to client guidelines and provide up-to-date progress information.

Experience, Skills, and Qualifications:

• Established legal experience through education or practice.
• Experience in file handling within a law firm or insurance environment.
• Good understanding of highway code and basic road traffic principles.
• Strong planning and prioritisation skills.
• Efficiency in a process-driven setting.
• Proactive attitude towards development opportunities.
• Excellent listening, verbal, and written communication skills.
• Attention to detail and ability to follow instructions.
• Sensitivity and tact in communication.
• Teamwork skills.
• Basic knowledge of Court Practice Rules.

Benefits:

• Davies Incentive Plan
• 25 days holiday per year, increasing with service (with buy/sell options)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health, and wellbeing support
• Death In Service after 1 year
• Pension scheme with 5% employee and 3% employer contributions
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to online discount sites
• Gourmet Society Membership discounts
• Discounted tickets for Merlin Attractions
• Local retail discounts

*Post-probation