Motor Claims Handler

Davies; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in claims management is seeking a dedicated Motor Claims Handler to join their team in Leeds. In this pivotal role, you will be the first point of contact for customers, managing a diverse caseload of motor claims, including personal injury cases. The ideal candidate will possess excellent communication and negotiation skills, along with a strong attention to detail. The company offers a supportive work environment with numerous professional development opportunities and a range of attractive benefits, making it a great place to grow your career.

Benefits

25 days holiday plus options to purchase more

Pension scheme with employer contributions

Leadership training programs

Flexible working options

Employee volunteering programs

Life assurance

Discounts at UK retailers

Cycle to Work Scheme

Enhanced parental leave

Wellbeing centre services

Qualifications

• 5+ years of claims handling experience is required.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Proactively manage a caseload of motor claims from inception to settlement.
• Assist with training and mentoring junior team members.

Skills

Claims Handling

Communication Skills

Negotiation Skills

Organizational Skills

Client Relationship Management

Education

Professional Qualifications in Claims Management

Tools

Case Management Systems

Job description

Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Leeds

Description

At Davies, people are at the heart of everything we do. Our values emphasize that we succeed together, making our business a great place to work. We offer valued support and excellent benefits, including:

• Reward platform – discounts at over 800 retailers
• 25 days holiday, increasing with service, plus the option to purchase up to 5 additional days annually
• Development, training, and professional qualifications

Davies Group is recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you will be the first point of contact for our customers via telephone. You should be a great communicator, dedicated to providing professional and empathetic service, with experience in commercial motor claims. The Claims Handler will manage a caseload of Pre-Litigated Motor Claims, including personal injury claims, from inception to settlement.

What will your day look like:

• Proactively manage a caseload of motor claims
• Maintain accurate data on relevant case management systems
• Comply with set client SLA’s
• Ensure high standards of quality service and productivity
• Allocate new claims and develop strategies
• Perform supervisory tasks appropriate to the level
• Assist with training and mentoring junior team members
• Undertake additional tasks as assigned by the Team Leader
• Attend client review meetings and assist with project work where applicable
• Build and maintain excellent relationships with clients

Knowledge and Abilities:

• Minimum 5 years of claims handling experience
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organizational skills
• Supervisory experience is desirable
• Ability to manage workload effectively
• Ability to work independently and as part of a team
• Strong client relationship skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programs
• Funding for professional qualifications
• Learning opportunities through Thrive at Davies

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programs

Financial Health

• Pension scheme with 5% employee and 5% employer contributions
• My Choices at Davies discounts and financial wellbeing resources
• Life assurance: 4x salary
• Refer a Friend program
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity, and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre offering move, munch, money, and mind focus
• Discounts at UK retailers
• 24/7 confidential helpline (EAP)
• Holiday entitlement: 25 days, increasing to 26 after 5 years, 27 after 10 years
• Flexible working options: hybrid, work from home, or office
• Dress for your day policy
• Inclusive policies on menopause, fostering, fertility, sabbaticals, and baby loss
• Flexible benefits including holiday purchase, health cash plan, and BUPA dental plan