Motor Claims Handler

JR United Kingdom; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company in Manchester is seeking a proactive Motor Claims Handler to manage Motor, Credit Hire, and Third-Party Property Damage claims. This full-time role offers a hybrid working model after a probation period, focusing on delivering exceptional service to clients and brokers. The ideal candidate will have solid experience in motor claims handling and excellent negotiation skills, contributing to a culture of collaboration and continuous improvement.

Benefits

Excellent Pension Scheme

Annual Performance-Based Bonus

Private Medical Insurance & Cashback Scheme

25 Days’ Annual Leave + Your Birthday Off

Enhanced Family-Friendly Policies

Employee Assistance Programme

Group Life Insurance

Cycle to Work Scheme

Season Ticket Loan

Qualifications

• Solid experience in Motor Claims Handling, particularly with Credit Hire and Third-Party Property Damage.
• Excellent negotiation and communication skills.

Responsibilities

• Manage a caseload of Motor claims from notification to settlement.
• Investigate liability and assess causation for all claims.
• Negotiate settlements and handle third-party interactions.

Skills

Negotiation

Communication

Organisational Skills

Education

CII qualifications

Job description

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Location:Manchester (Spinningfields HQ) – 5 days in-office during 6-month probation, reducing to 2 days in-office post-probation (hybrid)

Term: Full-Time, Permanent

Your New Role:

We are seeking a proactive and detail-oriented Motor Claims Handler to manage a portfolio of Motor, Credit Hire, and Third-Party Property Damage claims. The successful candidate will play a key role in the fair and efficient resolution of motor claims while delivering exceptional service to our broker partners and insured customers.

Our client is a specialist challenger insurer operating across the UK. They provide Motor, Property, and Liability insurance to large and medium-sized businesses and the public sector — exclusively through brokers.

They are a people-focused, values-driven organisation with a strong “One Team” ethos and a culture that encourages individual development, collaboration, and professionalism.

Key Responsibilities:

• Manage a caseload of Motor claims, with a focus on Credit Hire and Third-Party Property Damage, from notification to settlement.
• Investigate liability and assess causation, indemnity, and quantum for all claims.
• Handle third-party interactions, including negotiating settlements and disputing exaggerated or fraudulent claims.
• Liaise with policyholders, brokers, repairers, solicitors, and third-party insurers.
• Ensure all claims are handled in line with internal policies, industry regulation, and service-level agreements.
• Proactively manage the progression of claims to drive timely resolution and minimise indemnity spend.
• Accurately record and manage claims data in internal systems.
• Contribute to continuous improvement efforts within the motor claims team.
• Represent the company in external discussions, including case reviews or insurer collaboration meetings.

Your Skills & Experience:

• Solid experience in Motor Claims Handling, particularly with Credit Hire and Third-Party Property Damage.
• A working understanding of credit hire principles, protocols, and litigation risk.
• Excellent negotiation and communication skills, both written and verbal.
• Strong organisational skills and the ability to manage multiple cases effectively.
• A collaborative mindset that fits within a “One Team” culture.
• Commitment to ongoing professional development – including interest in CII qualifications.
• You live and work by our core values: Credibility, Openness, Boldness, and Commitment.
• Excellent Pension Scheme
• Annual Performance-Based Bonus
• Private Medical Insurance & Cashback Scheme
• Hybrid Working (after probation)
• 25 Days’ Annual Leave + Your Birthday Off
• Enhanced Family-Friendly Policies
• Employee Assistance Programme
• Group Life Insurance
• Cycle to Work Scheme
• Season Ticket Loan

This is a fantastic opportunity to join an innovative, fast-growing insurer where your expertise in motor claims and commitment to excellence will be valued and rewarded. If you're passionate about resolving motor claims fairly and efficiently and want to grow in a dynamic environment — we’d love to hear from you.