Motor Claims Customer Contact Handler

AXA Group; Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Job summary

AXA Group is seeking a Motor Claims Handler to be the first point of contact for customers involved in motor incidents, ensuring they are supported and informed at every step.

You will log claims accurately in line with our procedures, using strong communication to build trust and resolve cases promptly.

Responsibilities

• Be the first point of contact for customers involved in motor incidents.
• Log claims accurately following our concepts and procedures.

Job description

Motor Claims Handlers – Join Our Team!

Joining us as a Motor Claims Handler, you’ll be the first point of contact for our customers who have been involved in a motor incident. Your priority will be to ensure our customers are okay. Following this, you’ll proactively record their claim in accordance with our concepts and procedures. You’ll have strong communication skills, with the ability to build great relationships based on integrity and trust. We take pride in our work and our purpose is to make our customers lives easier by logging the claim right the first time.