Customer Contact Handler (Motor Claims)

AXA UK; Tees Valley; On-site; GBP 21,000 - 27,000; Full time

Job summary

AXA UK is seeking a Motor Claims Handler to be the first point of contact for customers involved in motor incidents. You will listen with empathy, assess the situation and guide the customer through the next steps.

You will log the claim accurately in line with AXA concepts and procedures, build relationships with customers based on integrity and trust, and help make their lives easier by getting the claim logged right first time.

Qualifications

• Strong communication skills and empathy.
• Ability to build relationships based on integrity and trust.

Responsibilities

• Be the first point of contact for customers involved in a motor incident.
• Proactively record the claim in accordance with AXA concepts and procedures.

Job description

Motor Claims Handlers – Join Our Team!

Joining us as a Motor Claims Handler, you’ll be the first point of contact for our customers who have been involved in a motor incident. Your priority will be to ensure our customers are okay. Following this, you’ll proactively record their claim in accordance with our concepts and procedures. You’ll have strong communication skills, with the ability to build great relationships based on integrity and trust. We take pride in our work and our purpose is to make our customers lives easier by logging the claim right the first time.