Motor Claims Customer Contact Handler

AXA Group; Tees Valley; On-site; GBP 22,000 - 29,000; Full time

Job summary

AXA Group in the United Kingdom seeks a Motor Claims Handler to be the first point of contact for customers involved in motor incidents. You will listen, reassure, and collect essential details to log the claim accurately in line with our procedures.

With strong communication and relationship-building skills, you will help customers through the initial claims process, ensuring empathy and integrity while logging the claim right the first time.

Qualifications

• Customer service or claims handling experience preferred.
• Strong communication and listening skills.
• Ability to build trust and rapport with customers.

Responsibilities

• Be the first point of contact for customers after a motor incident.
• Proactively log the claim following company procedures.
• Maintain integrity and clear communication to guide customers through the initial process.

Skills

Customer Service

Communication

Relationship Building

Job description

Motor Claims Handlers - Join Our Team!

Joining us as a Motor Claims Handler, you’ll be the first point of contact for our customers who have been involved in a motor incident. Your priority will be to ensure our customers are okay. Following this, you’ll proactively record their claim in accordance with our concepts and procedures. You’ll have strong communication skills, with the ability to build great relationships based on integrity and trust. We take pride in our work and our purpose is to make our customers lives easier by logging the claim right the first time.