Motor Case Manager

QuestGates; Bolton; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Enhanced pension

Enhanced family leave

Electric car scheme

Voluntary benefits schemes

Share purchase scheme

Job summary

QuestGates is recruiting a Motor Case Manager to join the Claims Management Division in Bolton or Birmingham. The role offers flexible working arrangements, a 35-hour week, and opportunities for professional development.

You will handle motor claims with empathy and efficiency, rely on industry knowledge, and work both in a collaborative team and independently to meet deadlines and service standards. Close date applies with application email.

Qualifications

• Excellent knowledge of motor-related claims and principles.
• Excellent oral and written communication skills.
• Strong investigation skills.
• High IT literacy and computer skills.
• Demonstrate personal and professional integrity and lead by example.
• Able to contribute as a team player and work independently on own initiative.
• Minimum 3 years’ claims handling experience.

Responsibilities

• Demonstrate a high level of technical competence, quality and service delivery.
• Provide exceptional customer service at all times.
• Collaborate with team members and share knowledge and feedback.
• Communicate effectively with clients and relevant parties via the most efficient channels.
• Obtain high quality evidence via the Field Force to support liability and quantum conclusions.
• Allocate cases appropriately and keep track of progress.
• Maintain detailed records of communications, site visits and decisions.
• Highlight and refer any complaints in line with company procedures and FCA requirements.
• Promote and support TCF principles and comply with SLA’s and KPI’s.
• Escalate claims or issues per company procedures.

Skills

Motor claims knowledge

Communication skills

Investigation skills

IT literacy

Integrity

Teamwork and initiative

Working under pressure

Claims experience (3+ yrs)

Job description

OFFICE: Bolton or Birmingham QuestGates office – Flexible Working Arrangements Available

We are excited to be recruiting a Motor Case Manager to join our Claims Management Division: a team known for its strong reputation, longstanding success, and continued growth in a competitive market. This is a fantastic opportunity to become part of a collaborative and forward-thinking environment where your professional development is genuinely supported. You’ll have the chance to undertake industry-recognised qualifications, if desired and work alongside experienced colleagues who are passionate about delivering exceptional service.

As a Motor Case Manager, you’ll play a key role in managing motor claims with efficiency, empathy, and attention to detail. You’ll be joining a team that values your contribution and offers opportunities for career progression, personal growth, and skill enhancement. If you're looking for a role where you can make a meaningful impact while growing your career in an ambitious organisation, we’d love to hear from you.

Key Skills:

• Excellent degree of knowledge of Motor related claims and principles


• Excellent communication skills, both oral and written


• Excellent investigation skills


• Excellent degree of IT competency and literacy


• Demonstrate personal and professional integrity and lead by example


• Ability to work and contribute positively as part of a team and in isolation, under your own initiative


• Ability to work accurately under pressure, adhering to deadlines and service standards


• Minimum 3 years’ claims handling experience

The role requires you:

• To demonstrate a high level of technical competence, quality, and service delivery


• To provide exceptional customer service at all times


• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions


• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed


• To obtain high quality evidence by investigation, via the Field Force, in a timely manner (supported where required by photographs, witness statements, and other appropriate evidence) so as to be able to properly conclude on civil liability, indemnity and quantum issues in compliance with prevailing client requirements


• To allocate new and existing cases (where required), in accordance with licensing system and referral of claims outside license to Line Manager


• To prepare reports in the appropriate format, ensuring that they demonstrate the added value of our involvement and keep clients updated on all relevant matters throughout the life cycle of the claim


• To maintain detailed and accurate records of all communications, site visits, meetings discussions, decisions, and key milestones


• To be accountable for the satisfactory highlighting / recording / referring of any complaints in accordance with company procedures and FSA requirements


• To promote and support the TCF principles


• To ensure adherence to contractual/Client SLA’s and KPI’s


• The proper escalation of claims or issues either outside license or as required by company procedures

The Package:

• Enhanced contributory pension


• Enhanced family leave


• Electric car scheme


• Voluntary benefits schemes


• Share purchase scheme with interest free loans

Hours of work:

Standard working week is 35 hours, Monday to Friday with flexibility to work from home /office.

Closing Date for Applications:

Close of business on Thursday 19th November 2026.

If you would like further information about this vacancy or wish to apply, please email [e-mail] by the closing date.