Loss Adjuster

QuestGates Ltd; England; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Enhanced contributory pension

Performance related bonus

Enhanced family leave

Electric car scheme

Voluntary benefits schemes

Share purchase scheme with interest‑f

Share purchase scheme with interest‑f

Job summary

QuestGates Ltd is recruiting a Loss Adjuster to cover the North of England, including the Northeast and Yorkshire. The role is home based with travel across the region, investigating commercial property claims and reporting in line with client requirements and service standards.

Applicants should have a strong track record in property claims, be able to work remotely and maintain high levels of customer service, with DIP CILA qualification preferred and a minimum of three years in a related

Qualifications

• Expertise in commercial property claims
• Strong communication in writing and speaking
• Proficient IT skills
• Demonstrated integrity and leadership
• Able to work alone or in a team
• Work under deadlines and service standards
• Willing to pursue DIP CILA
• 3+ years property claims experience
• Strong background handling property owner claims

Responsibilities

• Provide high level technical quality and service delivery
• Deliver exceptional customer service at all times
• Share knowledge and contribute as a positive team member
• Communicate proactively with all relevant parties to manage claims
• Promote and support TCF principles
• Ensure adherence to client SLA and KPI targets
• Be accountable for resolving issues satisfactorily

Skills

Property claims knowledge

Communication skills

IT literacy

Integrity

Teamwork/Independent work

Deadline driven

Flexible approach

DIP CILA eligible

3+ years experience

Property owner claims

Education

Degree in related field

Tools

IT systems

Job description

LOCATION: Covering the North of England (including the Northeast and Yorkshire)

We are looking to recruit a Loss Adjuster to cover claims across the North of England, including the Northeast and Yorkshire, the role will be home based with travel required throughout the region.

You will use your technical knowledge and experience to proactively investigate commercial property claims and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout.

To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.

Key Skills:

• Excellent degree of knowledge of commercial property related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Ability to always maintain a flexible approach
• Ideally DIP CILA qualified, or willing to work towards
• Minimum 3 years property claims experience, including 2 years in an external role
• Strong commercial background and expertise with handling property owner claims

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA’s and KPI’s
• To be accountable for the satisfactory resolution of any issues

The Package:

• Enhanced contributory pension
• Performance related bonus
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Share purchase scheme with interest free loans

Hours of work:

Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.

Closing Date for Applications:

Close of business on Friday 20th November 2026.