Motor Claims Case Manager (Hybrid Role)

QuestGates; Bolton; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Enhanced pension

Enhanced family leave

Electric car scheme

Voluntary benefits schemes

Share purchase scheme

Job summary

QuestGates is recruiting a Motor Case Manager to join the Claims Management Division in Bolton or Birmingham. The role offers flexible working arrangements, a 35-hour week, and opportunities for professional development.

You will handle motor claims with empathy and efficiency, rely on industry knowledge, and work both in a collaborative team and independently to meet deadlines and service standards. Close date applies with application email.

Qualifications

• Excellent knowledge of motor-related claims and principles.
• Excellent oral and written communication skills.
• Strong investigation skills.
• High IT literacy and computer skills.
• Demonstrate personal and professional integrity and lead by example.
• Able to contribute as a team player and work independently on own initiative.
• Minimum 3 years’ claims handling experience.

Responsibilities

• Demonstrate a high level of technical competence, quality and service delivery.
• Provide exceptional customer service at all times.
• Collaborate with team members and share knowledge and feedback.
• Communicate effectively with clients and relevant parties via the most efficient channels.
• Obtain high quality evidence via the Field Force to support liability and quantum conclusions.
• Allocate cases appropriately and keep track of progress.
• Maintain detailed records of communications, site visits and decisions.
• Highlight and refer any complaints in line with company procedures and FCA requirements.
• Promote and support TCF principles and comply with SLA’s and KPI’s.
• Escalate claims or issues per company procedures.

Skills

Motor claims knowledge

Communication skills

Investigation skills

IT literacy

Integrity

Teamwork and initiative

Working under pressure

Claims experience (3+ yrs)

Job description

QuestGates is recruiting a Motor Case Manager to join the Claims Management Division in Bolton or Birmingham. The role offers flexible working arrangements, a 35-hour week, and opportunities for professional development.

You will handle motor claims with empathy and efficiency, rely on industry knowledge, and work both in a collaborative team and independently to meet deadlines and service standards. Close date applies with application email.