Mortgage & Loans Customer Advisor — Hybrid Glasgow

Santander; Glasgow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday + bank holidays

Private healthcare benefits

Pension contributions (up to 12.5%)

Staff discounts on Santander products

Job summary

Santander UK is hiring for Customer Service Advisors in Glasgow for Homes Direct (Servicing). You will handle mortgage and loan queries over the phone, with potential Live Chat support after training, in a hybrid office-based role with 35 hours per week on a rotating schedule.

We value energy, empathy, and professionalism in every interaction as you support customers with their mortgage needs, loans, and digital service adoption.

Qualifications

• Excellent verbal and written communication skills (Required)
• Extensive computer and numeracy skills, having the ability to navigate multiple systems at once(Required)
• A passion for delivering outstanding service, listening to customer needs and providing great outcomes(Required)
• Excellent attention to detail, ensuring policies and regulations and quality standards are followed.(Preferred)
• The ability to thrive in a fast-paced environment, and adapt to change. (Preferred)

Responsibilities

• Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, you may have the opportunity to support via Live Chat too.
• Encourage customers to embrace digital services, giving them more flexibility in how they interact with us
• Build strong relationships by taking ownership and resolving queries at first point of contact
• Keeping our customers and the bank safe, by identifying vulnerability and detecting potential fraud.
• Ensure all information is accurately captured and compliant with policies

Skills

Verbal communication

Written communication

Numeracy

Customer service

Attention to detail

Adaptability

Job description

Santander UK is hiring for Customer Service Advisors in Glasgow for Homes Direct (Servicing). You will handle mortgage and loan queries over the phone, with potential Live Chat support after training, in a hybrid office-based role with 35 hours per week on a rotating schedule.

We value energy, empathy, and professionalism in every interaction as you support customers with their mortgage needs, loans, and digital service adoption.